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Alice Mushrooms is seeking a Retail Operations Manager to support the brand’s rapid expansion into nationwide retail.
Alice is a functional mushroom brand on a mission to spread the power of mushrooms in the most delightful ways possible. Launched in October 2022, alice is venture-backed and rapidly growing. The brand is entering mass retail, introducing new SKUs, and building out a small but mighty team.
Alice is a functional mushroom brand on a mission to spread the power of mushrooms in the most delightful ways possible. Launched in October 2022, alice is venture-backed and rapidly growing. The brand is entering mass retail, introducing new SKUs, and building out a small but mighty team.
The Retail Operations Manager will report directly to alice’s COO/Co-Founder and the brand’s Head of Operations. This role will be the company’s third full-time hire and has tremendous room for growth.
Key responsibilities
- Purchase order entry
- Work closely with the Ecommerce and Retail Sales teams on ensuring the successful coordination and launch of new and refreshed products
- Responsible for the order fulfillment and operations for ecommerce and retail channel using alice’s ERP and vendor portals
- Streamline + develop operational processes to improve efficiency and capacity
- Liaise with alice’s logistics partners to coordinate deliveries and order-fulfillment to customers throughout the US.
- Collectively work with various teams to create and implement alice’s SOPs
- Troubleshooting inter-departmental issues between customer support, ops and accounting
- Monitor retail and eCommerce inventory levels using alice’s ERP system
- Define team deliverables that support and/or deliver against annual and quarterly OKRs/KPIs
- Keep track of and maintain inventory + restocking of packaging materials at the 3PL
- Reconcile stock between Cin7 and Quickbooks monthly
Requirements:
- Bachelor's Degree in a related field
- 2+ years omnichannel experience in Retail & ECOM operations, preferred
- Ecommerce support experience and usage of major DTC Commerce Platforms
- Ability to build strong relationships with sales team and D2C channel leads
- Knowledge and understanding of vendor routing guides and use of vendor portals
- Self-starter, flexible and adaptive to changing priorities and new technology; able to organize, multi-task and prioritize workload to meet deadlines
- Familiar with 3rd party WMS software
- Team-oriented with ability to collaborate with partners across functions and levels
- Outstanding attention to detail and accuracy required, a thirst for learning and success
- Ability to problem solve and apply independent judgment
- Analytical thinking with ability to utilize appropriate data and information for making informed decisions
- Exceptional and proactive communicator, both verbally and in writing to clearly translate complex information
- Travel to 3rd party warehouses as needed
