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Posted May 25th

FT Tasting Room Representative - Clos Pegase

Calistoga, CA


Vintage Wine Estates logo

Employer

Vintage Wine Estates

Industry

Production and Manufacturing

View Full Profile

Posted May 25th

FT Tasting Room Representative - Clos Pegase

Calistoga, CA

Function

Hospitality/Food Service

Experience

Other

Type

Full Time

About The Position
About VWE:

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon, and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy them with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes health insurance, 401k match, PTO, and holiday pay, along with a wellness reimbursement program and even pet Insurance!  Read more about the role and apply today!

POSITION SUMMARY: 

This position supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet all visitors and pour wines for tasting

  • Maintain a professional and courteous demeanor at all times

  • Create a memorable experience for guests

  • Sell wine and wine club memberships based on monthly goals

  • Able to conduct tours and tastings at all levels, including leading tours for up to 30 guests and conducting seated wine tastings

  • Describe wines and answer visitors’ questions about wines

  • Provide general tourist information

  • Handle routine sales transactions that include operating the register and accounting for daily sales

  • Assist with display and stocking of retail items and wines

  • Assist in maintaining the cleanliness of facilities

  • Assist with special events as needed

  • Represent the company at outside functions as needed

  • Acquire and maintain thorough knowledge of wines

  • Understand and properly process tasting room-specific order requests

  • Perform other duties as assigned by the Manager

REQUIRED SKILLS:

  • Commitment to excellence and high standards

  • Maintain a professional and courteous demeanor at all times

  • Capable of multi-tasking

  • Ability to work in a team atmosphere

  • Excellent communication skills

  • Excellent presentation skills

  • Professional appearance and demeanor

  • Excellent customer service skills

  • Demonstrates ability to calculate figures and amounts such as discounts and percentages

  • Ability to understand and follow written and verbal instructions

QUALIFICATIONS:

  • Must be a high school graduate

  • Winery sales experience, catering, and/or restaurant service experience are a plus.

  • Proven track record of achieving revenue and club sign up growth

  • Proven ability to provide excellent hospitality

  • Must share company values: integrity, respect, value creation, compliance, customer focus

  • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

  • Must be at least 21 years of age

  • Must be able to bend, squat, climb, push, stoop and crouch repeatedly

  • Must be able to stand and walk for extended periods as required by job duties

  • Must be able to lift to 40 lbs regularly

  • Coordinate multiple tasks simultaneously

SCHEDULE REQUIREMENTS:

  • Regular and reliable attendance on the job is mandatory.

  • Must be able to work nights, weekends, and holidays 

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Location
Calistoga, CA