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Posted January 4th

Sr Director, Continuous Improvement


Ulta Beauty



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Posted January 4th

Sr Director, Continuous Improvement


Discover greater levels of performance. With over 1,200 stores throughout the U.S. and designs to expand internationally, Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we're not just growing, we're thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.


The Sr Director of Operational Efficiency leader will report direct to the Chief Store Ops Officer and will be reponsilbe for leading the Reinvestment Area Team consisting of two Directors. This team is a new team and will be responsible for building, standardizing and sustaining an enterprise wide continuous improvement platform. The role will be responsible for identifying and improving end-to-end operational efficiency across all parts of the business. This leader will be responsible for execution of all programs, initiatives and training to help build a culture of continuous improvement across the enterprise. The role will coordinate activities in alignment with the corporate strategic goal and will deliver on financial, productivity and performance goals.


The Sr. Director of Operational Efficiency leader is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following:

  • Drive the vision for Operational Efficiency Team, implementing a best in class strategic roadmap
  • Lead Operational Efficiency Team through ideation and diagnosis on key initiatives;
  • Spearhead enterprise awareness and adoption of owning and promoting the continuous improvement vision
  • Drive the adoption of best practices and standardization within the organization while developing customized approaches when appropriate
  • Oversees the pipeline of enterprise efficiency opportunities with the highest priority areas being those with the largest impact to the bottom line
  • Work closely with cross functional leaders to improve end-to-end operational efficiency across all parts of the business
  • Lead and build a highly skilled team focused on continuous improvement capability cross functionally while focused on tackling 'big boulder' initiatives to maximize business impact.
  • Coach, collaborate & develop continuous improvement resources on operational efficiency methods & processes to establish a culture where tools and methods are utilized in a standard way to deliver improvements.
  • Uses Six Sigma process and leads Kaizen events to translate and document performance improvements to financial values that align with corporate goals.
  • Collaborates cross functionally to quantify and socialize impact to the enterprise as a result of interconnected processes and workflows.
  • Partners cross functionally to identify process gaps within the specific area of responsibility and influence process improvement initiatives at all levels.
  • Works with Executive leaders in annual strategy development planning process and prioritizes improvement opportunities based on strategy and tactical planning objectives
  • Serves as subject matter expert by generating validated cost reduction initiatives and process improvements throughout the organization
  • Responsible for overseeing the delivery of continuous improvement performance targets (using DMAIC, Basic Root Cause Analysis - 5 Why's and Fishbone, Process Mapping and Break Down Analysis)
  • Defines and drives business transformation, streamlines operations, and builds new solutions to simplify business processes
  • Maintains positive work relationships with members of other teams to communicate effectively and ensure support with cross-team responsibilities
  • Translates and documents performance improvements to financial values that align with corporate goals


Qualified candidates will possess a Bachelor's degree (preferred) and 10-15 years of equivalent experience in Continuous Improvement. Additonal requirements:

  • Certifications Required: Six Sigma Black Belt (Preferred: Six Sigma Master Black Belt)
  • A leader with a track record of leading high-performance teams and developing talent
  • A world-class lean enterprise leader with demonstrated ability to effectively deliver meaningful change
  • Effective in a variety of presentation settings including one-on-one, small and large groups.Ability to think broadly when evaluating financial and business indicators and translating data into actionable information to drive improved results
  • Demonstrates excellent motivational leadership skills and fosters a collaborative team environment that inspires all Team Members.
  • Develops annual operational budgets, goals and strategic plan on a yearly basis and monitors monthly.
  • Proven track record in previous assignments of leading project teams to drive OEE, productivity and profitability
  • Proven expert level organizational skills with the analytical ability to problem-solve, multi-task, and prioritize effectively
  • Working knowledge of industrial engineering related principles and techniques including methods improvement, time and motion study, process development, standards and incentive programs, material handling concepts and techniques, automation and technology applications
  • Experience in Engineering, Operations, and Project Management, including project team leader.
  • Understands operational financial measures and how they are generated
  • Advanced analytical mindset and presentation skills
  • Ability to motivate others to take action dictated by data
  • Ability to lead teams in the achievement of continuous improvement initiatives
  • Expert level verbal and written communication skills
  • Strong computer skills, including, but not limited to Microsoft Outlook, Word, Excel, and PowerPoint



At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.