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Posted May 17th

Director-Global Supply Chain

Louisville, Kentucky

Sazerac Company logo


Sazerac Company



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Posted May 17th

Director-Global Supply Chain

Louisville, Kentucky


Supply Chain/Logistics




Full Time

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram's V.O., Myers's, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you're a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

Responsible for Sales Support, Customer Service, and Route to Market Support for both the US and global businesses. This includes daily coordination between the Customers, Sales, Production, Operations, Finance and global support partners to manage, order fulfillment, logistics, global warehouse management and shipments to or from all Sazerac facilities and 3rd party suppliers.

  • Ensure development of a prioritized PDS plan, including ownership, commitment and ongoing documentation of progress toward skill development. Ensure direct reports are receiving constructive feedback on their performance and have development plans to improve at least one competency each year.
  • Identify new methods and processes which will result in increased efficiencies and/or reduced non value added activity. Continually look for ways to reduce costs or improve service. Continuous improvement efforts should both focus on internal efficiency, along with improving the cost and effectiveness of the service we provide to our customers - including: communication, delivery of goods, strategic partnerships, and systems improvements.
  • Lead the overall Customer Service team, both within and outside of the US, to provide superior customer service at all points of the supply chain from receipt of customer orders through delivery of product and receipt of payments. Accomplish this through accurate, concise and timely communication with everyone in the Supply Chain. Generate order status reports that provide visibility of orders including information related to shipment data and production/shipping schedules. Continually work to better understand each customer's needs and identify ways to better meet changing market conditions and requirements.
  • Develop the KPIs for the Customer Service Teams; reinforce the measures and communicate progress to the team and continually improve performance on the KPIs.
  • Provide operations support to help achieve the global strategic plan. This includes an organizational design for the customer service teams that will allow for the achievement of global growth. Additionally, participate and lead in the development of processes and systems that will allow the customer service team to enable faster achievement of our global growth strategy.
  • Develop and implement policies, processes and procedures needed for fulfilling global orders, bulk shipments, military and duty free orders. Lead and participate in order entry, production scheduling and coordination of on time shipments, preparation of documents needed for export/import, customs clearance and proof-of-export. Lead the management of on-time order fulfillment with the goal of zero cases hitting Sales Order Aging Report. Identify and address root causes that could lead to repeated delays.
  • Lead the customer service teams towards the goal of having zero out of stocks in our customers' warehouses. This includes driving for visibility of customer inventory, ensuring accurate depletion reporting, and helping to put in place fulfillment strategies to achieve zero out of stocks. Lead problem solving efforts to continually improve on this front.
  • As the leader of the Customer Service teams, both global and US, develop an environment that attracts, retains and motivates high performing talent. Understand the elements of the culture survey and continually look to develop a culture that supports key questions.
  • Help develop and lead the strategy behind the supply chain side of route to market for both the US and global businesses. Ensure systems are in place that allow the customers to have full visibility to their orders and lead times. Develop systems and processes that allow for the fastest route from manufacturing location all the way through to the customer.
  • Help manage inventory within our warehouses with goal to have no out-of-stocks, but also to determine and maintain the appropriate inventories and items depending on delivery lead times. Manage all supply chain activities relevant to global warehouse management including; order processing, shipping and inventory policies, physical inventory, forecasting and fulfillment models. Provide guidance and direction in the development of standard operating procedures and policies needed for balanced inventory management.


  • Bachelor's Degree
  • Ability to communicate with all levels of an org
  • Excellent oral & written communication skills
  • Strong planning and organizational skills
  • Ability to work effectively across business units and through supplier partners
  • Customer or client-facing experience
  • 5 years Management experience
  • 5 years Supply Chain Experience
  • 5 years Global supply chain experience
  • 2 years Experience in a compliance related field such as TTB, Customs, IRS, auditing
Louisville, Kentucky