Job Location: Hershey, PA
This position has two openings.
A Research Intercept Interviewer has a variety of key responsibilities. This part-time position is responsible for intercepting survey participants to participate in taste testing research inside Chocolate World and overseeing self-led consumer interviews/research surveys. The Research Intercept Interviewer must demonstrate strong interpersonal skills to effectively interact with the general public and have knowledge of basic computer skills.
The key function of this job is to recruit and interview qualified consumers relevant to our research learning objectives across the various Hershey brands/businesses. The Interviewer will oversee the collection of data to deliver observations to management in product research and prepare product samples as needed for taste testing among consumers.
Must be able to work three 8-hour shifts per week, which includes one shift on either Saturday or Sunday. The schedule will be set with the manager upon hire (i.e. shifts will always be the same three days of the week and will not change from week to week). Major Duties/Responsibilities: Research Data Collection:
•Conduct research intercept interviews among Chocolate World visitors with clear understanding of research objectives.
•Collect accurate data to provide actionable learnings to management for the relevant Hershey business teams.
•Ensure product tests are completed accurately according to field instructions.
•Represent Hershey and the legacy of our founder, MSH, in all visitor interactions. Facility Management
•Track and ensure sufficient inventory of facility supplies
•Track daily survey totals and participant count
•Ensure a sanitary and organized research environment Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
•Must be self-motivated and enjoy meeting and interacting with new people (Public contact work experience is a plus)
•Great interpersonal skills
•Attention to detail and accuracy
•Effective writing and oral skills
•Ability to lift up to the maximum of twenty-five (25) pounds and prepare product for testing
•Must have strong communication skills for interacting and interviewing the general public
•Basic computer skills required (experience using an iPad or iOS is encouraged but not required)
•Ability to learn and apply new skills quickly
•Good time-management and organization skills to manage multiple projects
•Ability to work at least one day per weekend
•Ability to stand a minimum of 6 hours per shift Minimum Education and Experience Requirements:
•High school diploma or equivalent degree required
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans