Overview

The Senior Director Technology Operations is a Senior IT leader with a proven track record of leading teams to improve relationships, deliver, and support technology solutions. The job requires a transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional experience for stakeholders that add business value. This role requires technical expertise in a complex technology environment with strong business acumen 
and a strategic solutioning mindset. The Senior Director is a strong technology partner focused on delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement.

This role will lead a high performing team that thinks “products” vs. “projects” and is highly customer and supplier focused. The role is both a proven Business Leader and a proven IT leader who possesses the ability to fully leverage new and existing technology platforms with a focus on meeting internal customers, external customers business objectives.

Specialized Skills and Technologies

• 10+ years of experience managing large application support team that supports B2B / B2C applications (web, mobile, all commerce & service channels) that covers top of funnel, bottom of funnel, sales & service, legacy & modernized tech application stack end to end
• 10+ years of experience in managing applications deployed in cloud and knowledge of various cloud offerings
• 10+ years of experience overseeing day-to-day operations, quality, performance and SLA performance areas across end-to-end technology stack
• Thorough knowledge and understanding of IT application, security, Infrastructure, Network, Database(s)
• Ability to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization
• Strong knowledge in ITIL process, Change Management, Release Management, Problem Management and ability to champion the process
• Knowledge of SRE (site reliability engineering), with ability to contribute to strategy and ensure deep engagement with application dev teams to build smart dev-sec-ops
• Proficiency working as part of a collaborative, cross-functional, modern engineering team
• Experience providing leadership on Agile teams and leading grooming and standups meetings
• Proficiency with debuggers, runtime analysis, library systems, compiled programming, certificate renewals, application performance monitoring, session replay, service now, voice of customer, Atlassian tool set, and software update tools
• Experience with programming languages
• Proficiency with monitoring tools like Prometheus, New Relic, Dynatrace, Fastly, Cloud Monitor or Data Dog.
• Proficiency in supporting a 24x7X365 business operations
• Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, Python, SAP, Sales Force, Full stack, Mobile (IOS/Android)
• Hands-on knowledge of tools to drive CI/CD, release automation, gating (not limited to unit, integration, quality, performance, security) and complete dev-sec-ops process

Primary Responsibilities

• Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
• Oversees and manages application development and maintenance or infrastructure efforts across SGWS
• Proactively works with IT Architecture team to design a robust, flexible set of services and capabilities that are efficient and cost effective
• Proactively advises on technology options and innovation for the business 
• Serves as a partner in providing leadership for technology solutions and implementations, ensuring that a “fit for purpose” solution is designed
• Knows business process to allow IT to create new applications and make enhancements to existing applications required by the funds and third-party business at a high velocity
• Manages rolling three-year technology roadmaps and vision/strategy for each system and dataset ensuring adherence to a defined enterprise architecture and set of standards
• In partnership with the Project Management Office (PMO), is responsible for delivering on the business cases
• Manages the technology teams through also phases of the SDLC, also overseeing delivery
• Responsible for the delivery of required technology components on time and on budget
• Support – Escalations go directly to the technology teams
• DevOps – standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities
• Maintains and develops strong understanding of functional partner needs and strategic priorities
• Mentors, develops, motivates, and coaches teams to work collaboratively and effectively
• Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
• Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities
• Develops ROI analysis to help justify and maximize business and IT investments
• Develops budget and manages work to budget
• Ensures that solutions and services deliver at or above expected business value
• Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally
• Identifies and translates functional needs and goals into business case driven strategic roadmaps and executable portfolios of activities to achieve the business outcomes
• Keeps abreast of technological changes, trends and innovations in the information business applications/systems field and provides technical support and direction
• Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership
• Expands adoption of existing technology, where appropriate, to leverage enterprise solutions that meet or exceed business-partner demands
• Manages and responds to business-partner feedback, working closely with the technical application development teams to drive continuous improvement and efficiency
• Develops and recommends changes to systems, policies, and procedures
• Creates measures for successful execution, including policies, processes, procedures, and controls
• Educates ETP and business stakeholders on relevant technology capabilities to enable better IT solutions

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degree)
• 12+ years of business technology leadership/management role
• Strong business acumen and experience is required
• Strong track record of successful appointments in similar roles within IT
• History of strong client support through technology management
• Experience managing large technology teams
• Successful track record with managing offshore/onshore resources
• Delivers Results
• Drives Vision & Purpose
• Strong Business Acumen
• Problem Solver 
• Strategic Thinker 
• People Management:
  • Servant Leadership 
  • Builds Strong Teams
  • Coach 
  • An inspiring and motivational leader
  • Adapts management style to each member of the team to achieve optimum results
  • Clarifies roles, responsibilities, and expectations clearly
  • Establishes and communicates clear priorities and sense of direction
• Communication:
  • Excellent presentation and facilitation skills
  • A good listener and collaborator who partners closely others
  • Expresses ideas in a clear, fluent, and concise manner to both technical, and non-technical audiences 
  • Written and oral arguments are compelling and responsive to the needs of the audience
• Leading Change:
  • Passionate about current trends and practices and knows when it’s the right time to adopt something new
  • Acts as a catalyst to change and stimulates others to change
  • Challenges the status quo and champions new initiatives
  • Develops an effective action plan to implement change and monitors results
  • Recognizes when change is necessary
• Strategic Approach:
  • Able to stand back from immediate problems to focus on more far-reaching ideas
  • Develops a strategic plan to realize the vision
  • Revises and adjusts strategy considering changing circumstances
  • Takes a long-term view of organizational success
  • Works to clarify long term organizational goals
• Demonstrated hands on leadership of large-scale process development / improvement initiatives
• Track record of coaching and collaborating with Scrum Master(s) to deliver value
• Experience engaging directly with stakeholders to define mission value, prioritize work and build intellectual capital in Agile techniques
• Ability to build, coach and lead teams with Agile delivery values

Preferred Qualifications

• Master’s Degree
• Proficient with Scrumban, XP, Kanban, Lean, and other Agile frameworks
• Proficiency with Office365
• Experience leading systems development methodology and infrastructure project delivery
• Experience leading Agile teams
• Proficient in managing program budget, risk, and issues
• Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
• Experience in food and beverage, CPG or distribution industry

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges
• Commitment – Personally commit to achieving the goals of the team
• Respect – Respect your team members to be capable and independent
• Courage – You have courage to do the right thing and work on tough problems
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team; rise and fall as a team

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.