What You Need To Know

Overview

The Administrator is responsible for the end-to-end management and support of the Infrastructure equipment / software across the enterprise by ensuring the environment(s) are patched, right sized and available for the business. The Administrator is also responsible for proactive monitoring of system capacity, utilization, and performance to avoid negative business impacts.

Specialized Skills

• Experience with Business Objects administration
• Strong SQL skills
• Knowledge of IT Infrastructure and network
• Experience with 3 Tier architecture
• Experience in managing web server, application and database servers

Primary Responsibilities

• Participate in on call rotation
• Provide accurate and timely updates to work tickets, incidents, and outages
• Research, evaluate and recommend applications
• Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions
• Develops, integrates, and implements applications
• Diagnose, monitors, troubleshoots, and maintains the required tools and software and uses monitoring tools
• Basic understanding of some key systems and how they interact to provide a complete service to the customers that meet business requirements
• Track and identification of supported hardware and software

Additional Primary Responsibilities

• Provide support for enterprise backup solutions, disaster recovery and high availability
• Monitor backup job success / failure with a goal to minimize failures
• Maintain and administer related computing environments
• Monitor the performance of systems
• Coordinate and implement server and systems security measures to protect data, software, and hardware

Minimum Qualifications

• Bachelor’s degree or Technical degree in related field or equivalent experience
• 1 or more years of mastery level experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers
• Ability to diagnose when a system or environment has a problem, issue or fault and resolve
• Ability to create, read, analyze and interpret technical diagrams and written procedures
• Strong team player who can work across multiple functions and lead peers in solving for complex issues
• Familiarity with ITIL Foundation concepts
• Good verbal and written communication skills with strong attention to detail
• Ability to travel less than 25%

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs