Mumm Napa is well known as one of the loveliest spots to savor sparkling wines in the Napa Valley, and the Hospitality Representative plays an important role in maintaining a mood of relaxed elegance and creating a memorable experience for each guest.
Position Summary: This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative's work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests.
Duties and Responsibilities Providing guests with an outstanding and unique experience. This includes:
Providing a friendly and sincere greetingEducating guests about Mumm Napa's history and winesDeveloping ongoing relationships with guests to stimulate repeat visits and future sales.Assisting guests with information and reservations at restaurants, hotels, and other wineries as neededHosting a unique and engaging tastingPouring and describing wines and winemaking techniquesSetting up and conducting general and private tours and tastings for trade, VIPs or club membersPromoting and selling Mumm Napa Wine Club, wine products and gift merchandiseAssisting with hospitality special events, special wine tastings, and VIP luncheons/dinnersActively participate in regularly scheduled staff meetings.Stay current on recent wine reviews, industry issuesLearn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking.Handle routine purchasing transactions and daily sales accounting.Assist with bar, cashier, or phone duties as needed.Learn and adhere to all principles of Mumm Napa's ISO QSE Management System.Respond quickly and graciously to customer requests and feedback.
Qualification Requirements: Proven sales results, in the wine industry or otherKnowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.Ability to read, write and speak English; bilingual any other language a plus.High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.Excellent verbal & interpersonal communication skills required.Must be at least 21 years of age
Physical RequirementsAbility to lift heavy boxes (40-50 lbs) on a repeated basis.Position entails excessive standing and walking, and considerable bending.
Minimum QualificationsMust be at least 21 years of ageExperience in a fast-paced, high-end hospitality environmentClean and professional appearanceFlexible schedule including weekends, some holidays and evenings as necessary
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