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Posted November 12th

Director, Organizational Capabilities

New York, New York

Pernod Ricard USA logo


Pernod Ricard USA



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Posted November 12th

Director, Organizational Capabilities

New York, New York






Full Time

Position Title: Director, Organizational Capabilities

Location: New York, NY (Headquarters)

We're on a mission to build a relationship-focused sales organization of the future and we're looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on conviviality: unlocking the magic of human connection.

Note: All candidates must be fully vaccinated for Covid-19 (at least two weeks after last vaccine dose) and present proof of upon hiring unless you qualify for a reasonable accommodation based on a disability or sincerely held religious belief (effective December 8, 2021).

What You'll Be Doing

You will be part of the Human Resources team reporting to the VP, Total Talent, Diversity & Enterprise Development for North America with one direct report, the Manager, Sales Capabilities. The performance & learning team drives the implementation learning strategy through tactics, initiatives and programs designed to deliver a great employee experience and, in turn, create strong business results. Our functional/team effectiveness programs are focused on the needs of our salesforce and our support teams, as well as the wholesaler stakeholders that are key partners in our success.

As the Director, Organizational Capabilities you will provide leadership for these learning and coaching programs and tools designed to improve productivity through increased capability and confidence. You will work with partners across Pernod Ricard NA to deliver against business-driven initiatives and act as a business lead on enterprise-wide initiatives. You will collaborate and be in partnership with the Human Resources Business Partner team to help strategize, implement and measure the success of training programs and learning strategies.

How You'll Succeed

Organizational Capability Programs

  • Design & manage the delivery of programs and initiatives that will build functional capability in all levels of roles across the sales organization in order to execute the Pernod Ricard NA strategy.
  • Lead coaching, professional development, mentorship and other national employee programs designed to improve effectiveness of all distribution channels.
  • Work in partnership with Talent Development to build and maintain learning and talent programs.
  • Work in partnership with the HRBP team to gain business insights, build content, develop an execution roadmap, and receive real-time feedback from the business
  • Provide business leadership for sales and advice tools, ensuring that tools are effectively implemented and maintained to deliver quality advice to the business.
  • Maintain an effective onboarding experience and support continuous improvement initiatives related to onboarding, working across departments to ensure an optimum experience for new hires

  • Program Management

  • Analyze and interpret program results, provide recommendations regarding improved or enhanced programs and/or tools to senior leaders that influences and directs decisions.
  • Identify and select the appropriate external capability-building partner that will work with us in a balanced way supporting us to develop, build and deploy our own learning assets and support us with specialist subjects (eg. Negotiation Skills Training).
  • Lead and communicate to sales leaders and sales teams.
  • Develop, build, implement, maintain and evaluate performance metrics to increase sales productivity and effectiveness.
  • Enable sales team to train external end-users through content creation, training, messaging, and best practices.
  • Act as business lead or business sponsor representative for programs and take responsibility for ensuring they are completed successfully, on time, on budget and achieve desired results.

  • Coaching & Facilitation

  • Supports frontline sales managers and sales leadership team in executing effective management disciplines and establishing a sales coaching program.
  • Partners with global leadership, learning & talent development functions to co-develop and execute effective leadership and management practices and establish a sales coaching culture and program.
  • Develop an engaging learner experience by leveraging digital learning technologies and introducing new and innovative ways to learn. Identify talent to build a sales training community of regional leads / champions that can facilitate learning in regions.

  • Culture & Collaboration

  • Drive a culture of continuous learning and improvement by ensuring that content and learning moments are easy to access, consume and apply Connect our commercial teams globally for greater results.
  • Build a culture that supports a one-team approach where sharing and reapplication of ideas is an embedded approach.
  • Develop ways of working that facilitates improved communication and connectivity between our regions and commercial functions.
  • Connect our commercial organization beyond the traditional Sales / Marketing / Innovation silos to ensure an aligned way of working and understanding.
  • Develop and implement the appropriate tools, use of technology and platforms that facilitate sharing and accessibility to information

  • People Management

  • Provide leadership and effective management to influence employee commitment to the organization, to the team.
  • Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
  • Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance.
  • Create a positive work environment and be an effective role model by championing Pernod Ricard's mission, vision and values.

  • Who You Are

    Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You give meaning and a story to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. You are a bold and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and driving successful sales team performance. Values matter to you. You bring your real self to work and you live our culture of conviviality.


  • Bachelor's Degree and 10+ years of experience in a sales function
  • 5+ years of experience in functional capabilities training
  • Knowledge & experience in alcohol beverage industry an asset
  • Strategic thinking and strong analytical skills
  • Training or project management certification in learning, project management, coaching or instructional design a plus.
  • Superior communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
  • Strong project management, organizational and follow-up skills when presented with multiple priorities in a fast-paced and global environment
  • Experience working in a changing environment with ambiguous conditions, dealing with both internal and external customers, including cross-functional teams
  • Proven track record of delivering data driven solutions with a customer-first mindset
  • Willing to travel 15-20% of the time

  • Who are we?

    Pernod Ricard USA is the premium spirits and wine company in the U.S. The company's leading spirits and wines include such prestigious brands as ABSOLUT® Vodka, Chivas Regal® Scotch Whisky, The Glenlivet® Single Malt Scotch Whisky, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila such superior wines as Jacob's Creek® and Brancott Estate®; and such exquisite champagnes and sparkling wines as Perrier-Jouët® Champagne, G.H. Mumm™ Champagne and Mumm Napa® sparkling wines. Learn more about our history, values, strategies and organization by visiting us at

    Working at Pernod Ricard

    Working for Pernod Ricard USA means working for the co-leader in the global wines and spirits industry - and having the opportunity to work with great people and great brands in diverse and challenging roles. Our success is the result of the passion and creativity of our people, our exceptional portfolio of leading premium brands, and a shared commitment to our values of entrepreneurship, mutual trust, and a strong sense of ethics. Pernod Ricard USA rewards both individual initiative and a spirit of collaboration, and encourages ongoing professional development. Pernod Ricard USA recognizes the importance of continuously building upon our diverse workforce and inclusive culture. We believe in championing an inclusive culture that embraces differences and encourages employees to challenge themselves and their colleagues.


    Pernod Ricard USA offers competitive compensation, performance bonuses and domestic & international career development opportunities.

    * Pernod Ricard USA is anEqual Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

    * Offers will be subject to United States local terms.

    Job Posting End Date:

    Target Hire Date :

    Target End Date :
    New York, New York