WE DEVELOP INNOVATIVE BEVERAGE BRANDS FOR THE NEXT GENERATION OF DRINKERS.

Born in Austin, TX. BeatBox Beverages is a collection of millennial founders and established industry veterans developing innovative beverage brands for the next generation of drinkers. BeatBox Beverages was founded on the belief that future generations will continue to demand products that authentically connect with their lifestyle. Our mission is to create cutting-edge beverage brands that speak to innovative individuals.

Job Description

Title: Customer Service Specialist
FLSA Classification: Exempt
Department: Marketing
Reports to: Senior Community Manager
Salary: $55,000-62,500 + bonus

Date: 10/2024

Job Summary:

The Customer Service Specialist plays a vital role in providing exceptional customer service while also serving as a bridge between marketing efforts and customer interactions. This position is responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience within the context of marketing campaigns and promotions. The Customer Service Specialist will work closely with the marketing and customer service teams to ensure a seamless and cohesive customer journey.

Supervisory Responsibilities:

• This position does not have direct supervisory responsibilities.

Duties/Responsibilities

• Respond to customer inquiries and requests related to marketing campaigns, promotions, and products through various communication channels, including phone, email, chat, and social media.
• Provide accurate and timely information to customers regarding marketing initiatives, discounts, offers, and product details.
• Assist customers with order placement, tracking, and returns related to marketing promotions and campaigns.
• Troubleshoot and resolve customer concerns or issues related to marketing materials, discounts, and special offers.
• Document customer interactions, inquiries, resolutions, and feedback in the company's customer relationship management (CRM) system.
• Collaborate with the marketing team to gather and share customer insights, feedback, and concerns to inform marketing strategies and improve customer engagement.
• Follow established procedures and guidelines for handling customer inquiries and maintaining quality standards.
• Stay knowledgeable about marketing campaigns, product launches, and promotions to provide accurate information to customers.
• Assist in coordinating and executing marketing-related customer service initiatives, such as special events or promotions.
• Identify opportunities for process improvement and share customer feedback and insights with relevant teams to enhance the overall customer experience within marketing campaigns.

Required Skills/Abilities:

• Excellent interpersonal and communication skills, with the ability to convey marketing information clearly and effectively.
• Strong problem-solving and critical-thinking abilities to address customer inquiries and issues related to marketing promotions.
• Patience, professionalism, and the ability to remain calm and composed in customer interactions.
• Customer-focused mindset with a commitment to providing exceptional service within the context of marketing campaigns.
• Proficiency in using customer service software and CRM systems.
• Time management skills to prioritize and manage customer inquiries efficiently.
• Attention to detail to accurately document customer interactions and maintain records.
• Ability to work both independently and collaboratively within a team.
• Adaptability to handle changing customer service scenarios related to marketing campaigns.
• Empathy and a genuine desire to assist and satisfy customers within marketing contexts.

Education/Experience:

• A high school diploma or equivalent is required; an associate's or bachelor's degree in a related field is a plus.
• 1-3 years of customer service experience, preferably in a marketing or customer service role.
• Familiarity with customer service software and CRM systems is an advantage.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

BeatBox Beverages provides a fair and equal employment opportunity regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. BeatBox Beverages hires and promotes individuals solely based on qualifications for the position to be filled and business needs.