Overview

The Solution Analyst is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. This position understands, documents requirements in business requirements documents (BRD), functional specifications and designs and configures platforms to support business requirements. The position has a combination of strong business acumen, application domain knowledge and the ability to communicate effectively in both technical and business language. This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests. This role is different than a developer in that it does not “code”; the focus is to “build” a technical solution by taking business requirements and configuring the systems to support the business requirements

This person understands emerging technologies and can identify opportunities to automate and standardize business processes. They assist with educating the IT team on the goals of the business and assists with facilitating communication and alignment between functions and IT from the gathering of initial requirements to final implementation. This person may also manage process conformity, compliance, and is responsible for the development of business and technical process documentation and training materials.

Specialized Skills and Technologies

• Experience in gathering requirements and converting them into technical specifications
• Knowledge of programming and database skills
• Ability to understand data and data flow among systems and ability to do configuration where applicable

Primary Responsibilities

• Gather and document business requirements in business requirements documents (BRD)
• Convert BRD to functional specifications according to the platform being configured
• Establish and maintain relationships with team members within IT and across functional teams
• Configures, designs systems to meet business needs
• Applies system solutions to business requirements through the design and configuration of systems platforms such as ECC and Salesforce and integrated applications.
• Interacts with processing teams, vendors, and other teams and systems integrated with systems platforms
• This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests.
• Responsible for data migration, archiving and reconciliation as needed.
• Works on multiple tasks or projects that are categorized as medium size complexity. Acts as a subject matter expert and may coach more junior staff
• Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required.
• Communicate systems and procedural changes to end users through excellent written and oral communications
• Lead small work components related to projects
• Develop business and technical process documentation and training materials
• Support and sometimes drive the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions as directed

Minimum Qualifications

• Bachelor’s Degree (Computer Science, Engineering, Finance, Business Analysis, Data Management, BI)
• 4+ years of work experience in a business or technology role working closely with functions outside of IT understanding business processes and needs
• Excellent written and oral communication skills
• Understanding of business processes and the ability to design, configure, and deploy solutions to support them
• Experience supporting Behavior-Driven-Design (BDD) process
• Ability to demonstrate Agile delivery values of openness, commitment, respect, courage, and focus

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges
• Commitment – Personally commit to achieving the goals of the team
• Respect – Respect your team members to be capable and independent
• Courage – You have courage to do the right thing and work on tough problems
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs