Company Name: Pernod Ricard USA
Location: White Plains, New York
Who are we?
Pernod Ricard USA is the premium spirits and wine company in the U.S. The company's leading spirits and wines include such prestigious brands as ABSOLUT® Vodka, Chivas Regal® Scotch Whisky, The Glenlivet® Single Malt Scotch Whisky, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila such superior wines as Jacob's Creek® and Brancott Estate®; and such exquisite champagnes and sparkling wines as Perrier-Jouët® Champagne, G.H. Mumm™ Champagne and Mumm Napa® sparkling wines. Learn more about our history, values, strategies and organization by visiting us at http://www.pernod-ricard-usa.com/
Working at Pernod Ricard
Working for Pernod Ricard USA means working for the co-leader in the global wines and spirits industry - and having the opportunity to work with great people and great brands in diverse and challenging roles. Our success is the result of the passion and creativity of our people, our exceptional portfolio of leading premium brands, and a shared commitment to our values of entrepreneurship, mutual trust, and a strong sense of ethics. Pernod Ricard USA rewards both individual initiative and a spirit of collaboration, and encourages ongoing professional development. Pernod Ricard USA recognizes the importance of continuously building upon our diverse workforce and inclusive culture. We believe in championing an inclusive culture that embraces differences and encourages employees to challenge themselves and their colleagues.
The Analyst, Export Operations is the single point-of-contact for export customers, both finished goods and bulk, and will lead order management discrepancy and claims resolution. This role requires an individual who can effectively build and maintain positive relationships while providing a superior level of customer service to a defined constituency of key accounts. The successful candidate can work autonomously in a fast paced and deadline driven environment and has excellent analytical and critical thinking skills.
Major Responsibilities / Accountabilities
Responsible for receipt and processing of export customer orders within lead times, ensuring that requested product meets order criteria and verifying exceptions or non-compliance issues with proper Pernod Ricard USA contacts. Inputs orders into Pernod Ricard USA system, makes order changes due to stock availability and/or customer requests, tracks orders, updates pricing, allocations and claims issues. This role is relied upon for their high-level of problem solving and reasoning skills and their ability to take appropriate action to ensure prompt and complete customer satisfaction.
Uses strong decision-making and strategic thinking skills to autonomously set up claims and execute credits and debits for shipment discrepancies and pricing issues. Establish returns, assist customers faulty stock, cancelled orders, and incorrect shipments. Process credits for unsaleable merchandise, miscellaneous adjustments, and aids in solving export issues.
Provides timely updates to Pernod Ricard USA customer database, ensuring accurate contact and order history information.
Working with appropriate state and/or regional support personnel, ensures that customer relationships are maintained at the highest levels through accurate and timely sharing of pertinent client and/or market information.
Key Competencies & Qualifications
Education: Undergraduate degree in Business, Logistics or Supply Chain, Finance, Business Analytics or related field required.
Experience / Qualification :2-4 years of previous customer service, order management, billing, or logistics experience. Experience in the Alcohol beverage industry preferred.Strong and demonstrable customer service mindset.Proven ability to deliver high quality results to a strict timetable within a fast paced environment.Excellent decisions making, analytical and critical thinking skills.Highly organized and consumer centric.Able to thrive in and contribute to a culture of continuous improvement and challenging the status quo.Ability to work independently.Excellent organization skills.Strong working knowledge of MS Office. Experience in JD Edwards E1, OBI, Axis is an asset.
Pernod Ricard USA offers competitive compensation, performance bonuses and domestic & international career development opportunities.
* Pernod Ricard USA is anEqual Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
* Offers will be subject to United States local terms.
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