Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
Summary

The Customer Care Manager is responsible for directing, coordinating, and evaluating a corporate shared service team that provides customer service support for RNDC's valued customers. This role supports critical business operations between the Customer Care Director and customers, ensuring objectives are met and exceeded by performing the following duties.

In this role, you will

• Identify methods to enhance service value and introduce new, cost-effective services.
• Analyze internal data and recommend procedural changes to improve operations and customer satisfaction.
• Review and evaluate team performance through records and reports.
• Implement and monitor standards, protocols, and metrics for performance management.
• Drive team success by evaluating, coaching, and developing employees.
• Implement corporate and departmental goals, objectives, and service standards.
• Ensure appropriate coverage and support, recommending personnel adjustments as needed.
• Oversee effective onboarding and training of new employees, and plan for ongoing development of the existing team.
  

What you bring to RNDC

• Bachelor's degree in a related discipline from a 4-year college or university.
• Five or more years of experience in a customer service environment or related field.
• Management experience, including 1-2 years of direct team supervision.
• Supervisory experience within a customer service environment.
• Experience with system conversions preferred.
• CCaaS experience is a plus.
  

What's in it for you

• 401(k) with company matching
• Medical, dental and vision benefits*
• Paid Time Off Program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregivers leave
• Fertility benefits
• Paid training
• Company paid life insurance, short-term disability, and company-paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates

*Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility

COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring

Previous experience in the Wine and Spirits industry.

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, pleaseclick here.

Nearest Major Market: San Antonio