Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
Summary

The Customer Service Manager - Chains will oversee and coordinate the activities of clerical and administrative staff, supporting critical operations between chain executives, warehouse teams, customers, and key departments. This role requires compliance with alcoholic beverage control laws and company policies. The ideal candidate will have advanced Microsoft Excel skills, experience in A/R reconciliation, an accounting background, and will manage the EDI billing process, including winery directs, and accounts receivable for annual sales exceeding $1B and monthly A/R over $100M.

In this role, you will

• Contribute to strategic planning by providing information and recommendations to achieve operational goals.
• Implement standards for production, productivity, quality, and customer service.
• Resolve customer complaints and address inquiries regarding policies and procedures.
• Supervise customer service staff to ensure compliance with quality standards, deadlines, and procedures, addressing any errors or issues.
• Provide guidance to employees on handling complex problems and resolving escalated complaints.
• Implement corporate and departmental policies, procedures, and service standards in coordination with management.
• Address performance issues with employees, work on solutions, and provide or arrange necessary training.
• Evaluate employee performance, ensure regulatory compliance, and recommend personnel actions.
• Review and verify records related to production, payroll, or shipping to monitor activities and assess performance.
• Recruit, interview, and select staff, and communicate work procedures and company policies.
  

What you bring to RNDC

• Bachelor's degree in Accounting, Finance, or a related field preferred; high school/technical school education or equivalent experience accepted.
• Minimum of five years of related experience in accounting, finance, or a similar focus area, or an equivalent combination of education and experience.
• Proficient in reading, analyzing, and interpreting business documents, writing reports and correspondence, and presenting information to various audiences.
• Proficient in accounting software (Oracle AR, 9ci), internet software, and Microsoft Excel (moderate to advanced expertise). Familiarity with Salesforce, CCAAS, Experian, Fintech, iControl, and banking software.
• Minimal travel required (less than 10%).
  

What's in it for you

• 401(k) with company matching
• Medical, dental and vision benefits*
• Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregiver leave
• Fertility benefits
• Paid training
• Company paid life insurance, short-term disability, and company-paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates

*Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility
COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring

• Spanish bilingual abilities preferred
• Previous experience in the Wine and Spirits industry.

Compensation

This compensation information is a good faith estimate and provided in accordance with California's state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $93,000 up to $107,000, and is a combination of base salary plus monthly earned commissions if applicable. The salary is an estimate based on an applicant's skills and experience.

Salary/Hourly: Salaried

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applicantaccommodation@rndc-usa.com.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles