What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

We are seeking an experienced Quality Assurance (QA) Engineering Sr Manager to lead our QA organization with a focus on both traditional software platforms and emerging AI-powered systems, including agentic AI. This person will play a key leadership role in ensuring the quality, reliability, and performance of our diverse technology portfolio. You will collaborate with a dynamic team of developers, engineers, product managers, and AI specialists to design, implement, and maintain comprehensive QA strategies across our product ecosystem. The ideal candidate should demonstrate a proven track record of building high-performance QA teams and frameworks, with expertise in both traditional software testing and emerging AI validation approaches, including the testing of autonomous AI agents.

Primary Responsibilities

• Lead and develop a team of QA engineers, providing mentorship, technical guidance, and career development opportunities
• Establish and maintain QA best practices, testing standards, and quality metrics across the organization
• Design and implement comprehensive test strategies spanning manual testing, automated testing, performance testing, and specialized AI system validation
• Develop validation approaches for AI agents, including testing decision-making capabilities, workflow orchestration, and interaction with other systems
• Collaborate with cross-functional teams to integrate quality assurance into all stages of the software development lifecycle
• Define and track quality metrics and KPIs to continuously improve product quality and team performance
• Implement automated regression testing frameworks that can effectively validate both deterministic software behavior and probabilistic AI outputs
• Evaluate, select, and implement testing tools and frameworks that enhance testing efficiency and effectiveness
• Develop and maintain test infrastructure and environments to support testing activities across all systems
• Design evaluation protocols that address unique testing requirements for AI components and agent behaviors, such as detecting capability degradation over time
• Develop strategies to identify and mitigate quality risks, working proactively to prevent defects rather than just finding them
• Participate in release planning and management, ensuring that quality gates are defined and met

Minimum Qualifications

• 10+ years of professional QA engineering experience, with at least 3 years in a leadership role
• Strong knowledge of QA methodologies, testing techniques, and industry best practices
• Experience with test automation frameworks and tools for web, mobile, and API testing
• Experience with continuous integration/continuous deployment (CI/CD) processes and tools
• Understanding of AI system evaluation approaches and metrics
• Some exposure to testing AI agents and autonomous systems
• Proficiency in at least one programming/scripting language such as Python, Java, or JavaScript
• Strong understanding of software development lifecycle methodologies (Agile, DevOps, etc.)
• Bachelor's degree in Computer Science, Engineering, or a related field

Preferred Qualifications:

• Experience with cloud testing strategies and tools (AWS, Azure, etc.)
• Knowledge of performance testing, security testing, and accessibility testing methodologies
• Experience with QA in AI/ML environments, including testing of models and algorithms
• Familiarity with validation methods for AI agents, including testing of decision-making processes and autonomous actions
• Experience with observability tools and techniques for monitoring system behavior and agent activities
• Knowledge of synthetic data generation for testing purposes
• Understanding of testing approaches for conversational AI and agentic workflows
• Certifications in quality assurance or project management (ISTQB, PMP, etc.)
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders
• This role offers an opportunity to shape quality practices in a forward-thinking organization and make a significant impact on product excellence and customer satisfaction across our entire technology portfolio, including our cutting-edge AI agent systems.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.