What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Senior Digital Product Manager - Complex Ordering will lead the strategy, roadmap and execution of the Proof Commerce B2B checkout experience. The role will be focused on transforming checkout into a world class B2B experience by leveraging eCommerce best practices and weaving them into a tool specifically designed to help our customers be more successful. This role will help our users be more efficient and foster continued business growth with Southern Glazers.

This role reports to a Digital Group Product Lead who is responsible for ultimate alignment across the product teams within the group to the end users' greatest needs and opportunities.

Primary Responsibilities

• Develop and implement a bottom-of-funnel product vision that drives successful outcomes and appropriate conversions across channels.
• Drive united solutions with all involved teams beyond antiquated thinking in term of "business" or "technology". We are one.
• End-to-end implementation of the digital product and managing risks, driving adoption, and reducing reliance on legacy tools over time
• Running pilots, proving value and viability, and creating buy-in to invest in the products.
• Drive highest possible adoption of digital capabilities by translating the product vision into actionable epics and user stories, with a focus on seamless omni-channel experiences and real-time product/pricing strategies.
• Continuously monitor and analyze the performance of Complex Ordering and strategies, utilizing metrics to measure reach, conversion rates, and customer retention.
• Effectively communicate the Complex Ordering team's priorities, progress, and changes to internal teams and external stakeholders.
• Curate and refine the product team's backlog, giving priority to features that enhance AI-powered personalization, recommendation systems, and real-time data display.
• Establish best practices and standards to engage with customers to gain insights into their evolving needs, challenges, and feedback on the shopping experience.
• Focus on outcome and seamless user experiences over any specific technology; Driving tech-agnostic solutions
• Compressing project timelines through Agile ways of working and rigorous prioritization
• Navigate the organization to remove obstacles for the product teams
• Critically assess existing capabilities to understand any build vs. buy approach to product development
• Launching and phasing solutions utilizing agile methodologies to build internal efficiencies and scalable technology development.
• Continually practice a shift in mindset from "requirements" to continuous improvement of the problem's solution.
• Accountable for measurable outcomes that ladder up to company objectives and business results.
• Work with cross-functional teams of designers, full-stack engineers, architects, data scientists, DevSecOps, platform teams, to drive modular service-oriented solutions that leverage and create data assets

Minimum Qualifications

• 5+ years of product management experience with hands-on experience creating products in a mature, complex organization
• Prior experience with eCommerce lower funnel experiences; specifically around cart, checkout, order confirmation, payments and/or fufillment experiences.
• Experience building best-in-class customer experiences that accommodate varied customer segments while maintaining a level of consistency that is supportable and scalable.
• Prior experience creating new digital products that succeed in satisfying the users' need, and optimizing existing digital products to increase adoption and utilization.
• In-depth knowledge of Agile methodologies.
• Experience with agile development teams and workflows within JIRA or similar systems.
• Strong data-driven decision-making capabilities, particularly in understanding online shopping behaviors.
• Experience working in a federated model with product teams use of digital and data platforms across proprietary data, software, and commercially off the shelf software as part of the enterprise architecture standards.
• Effective communication skills, especially in translating complex design ideas to non-design stakeholders.
• Collaborative mindset with a focus on cross-functional partnerships.
• Empathetic approach to user needs and challenges.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.