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Posted August 25th

Digital Operations Lead

Employer

Walmart

Industry

Retailer

View Full Profile

Posted August 25th

Digital Operations Lead

Function

Other

Experience

Other

Type

Full Time

What you'll do

Position Summary...

What you'll do...

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all
programs and practices; developing corrective actions for violations or non-compliance; and supporting the Open Door Policy.
Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across
designated area; partnering with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digital
roadmaps, and product launches through training, communication, technology, and guidance; working with operators on strategy execution;
facilitating alignment between teams within different workstreams working across digital space; determining and supporting resource requirements;
reacting to changes in the retail environment; building strategies and providing recommendations and process improvement plans that facilitate
market share growth and adoption of digital products.
Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data; reviewing key performance
indicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance;
researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzing
operational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading process
improvement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience in
delivery services, pickup, site to store, and online grocery pickup; managing and assessing program performance by tracking activities, goals, targets,
KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns.
Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to store
associates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge level
assessments, facility driven social media posts, promotion of available services); providing associates with tools and resources to grow wallet share
for omni-channel services and products.
Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships with
stakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on new
process improvements.
Monitors compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; providing feedback to the key stakeholders around specific
municipal, county, or state laws that impact digital services to prevent negative impacts on the business.
Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key community
outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and
initiatives; and supporting associate efforts in these areas.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business
plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring
progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work
environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching
for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to
others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business
partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;
and participating in and supporting community outreach events.



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in business, management, or a related field and 2 years' experience in retail operations or related field OR 5 years' experience
in retail operations or related field.
Valid state-issued driver's license.



Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer service environment, Digital change initiatives, Management experience within Walmart Operations, Managing a grocery retail operation, Project Management, Retail Management

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Location
, Virginia