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Posted January 8th

Analyst II, Customer Service-Pharmacy

Carrollton, Texas

Employer

Walmart

Industry

Retailer

View Full Profile

Posted January 8th

Analyst II, Customer Service-Pharmacy

Carrollton, Texas

Function

Other

Experience

Other

Type

Full Time

What you'll do

Collaborates with stakeholders (for example, Store Operations, Merchandising, Labor Relations) by researching business trends with focused impact and communicating insights to leadership; conducting root cause analysis for focused impact issues; learning about key stakeholders' businesses and identifying areas of collaboration between businesses and the contact center; collaborating with key stakeholders to develop partnership and collaboration plans; managing the execution of client services collaborations; and evaluating collaboration success and concerns and developing an action plan to enhance the client services process. Executes customer service mitigation plans by evaluating and sharing customer service trend information; identifying opportunities to reduce or mitigate contacts ; incorporating trends and gaps into mitigation plans; collaborating with key stakeholders and leadership to finalize contact mitigation plans; supports mitigation plan implementation; and serving as expert and liaison between the contact center and key stakeholders. Aids with cross-functional support projects by providing input on project plans; analyzing project plans and communicating concerns ; identifying contact center implications (for example, impact to budget, utilization of resources); tracking project milestones; identifying issues and assisting in the development of resolution plans; and supporting project implementation. Executes customer service operations by researching and staying up to date on industry trends, best practices, emerging technology, and legislation; implementing changes to processes, resolution criteria, and policies that positively impact service metrics and drive consistency; evaluating the impact of customer service processes and actions and communicating impact to leadership; anticipating future operational needs and proposing plans to senior leadership; aligning resources to support operations and special requests ; ensuring documentation of processes, quality standards, and procedures are communicated to customer service operations; and assisting in educating and training associates and cross-functional stakeholders. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Bachelor's degree in Business, Technology, Communications, or related field OR 2 years' experience in retail, contact center management, or related area. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Minimum Qualifications

Minimum Qualifications:Bachelor's degree in Business, Technology, Communications, or related field OR 2 years' experience in retail, contact center management, or related area.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Location
Carrollton, Texas