About VWE:

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California's Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

POSITION SUMMARY:

The concierge position requires a positive, friendly and professional demeanor. This position ensures the guests are welcomed and directed onto the property, creating the guest's first impression and setting the tone for the entire experience. The secondary function of the concierge is to politely screen non-scheduled groups for appropriateness.

SALARY RATE: $18 per hour

RESPONSIBILITES:

• Greet & facilitate arrival of guests to the property for tasting, reservations and events
• Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, and questions while managing the flow of tasting room traffic
• Remain in designated outside area for prolonged periods of time
• Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest well being
• Accurately track guest counts
• Assist with directing guests to the appropriate areas and answering other questions
• Assist with facility needs as requested by manager
• Perform other duties as assigned by management

REQUIRED SKILLS:

• Ability to accurately follow instructions and take direction
• Ability to manage priorities and workflow
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills
• Professional appearance and demeanor
• Excellent customer service skills

QUALIFICATIONS:

• 1+ years' experience in related field
• Commitment to excellence and high standards
• Valid CA driver's license with a clean record
• Must share company values: integrity, respect, value creation, compliance, customer focus
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• Must be at least 18 years of age
• Must enjoy working with people and embrace hospitality
• Must be able to climb, kneel, pull, hear, crouch lift stoop, reach push, see repeatedly
• Must be able to stand and walk for extended periods as required by job duties
• Must be able to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force frequently, and /or up to 10 lbs of force constantly to move objects

SCHEDULE REQUIREMENTS:
• Must be able to work nights, weekends and holidays

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.