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Posted August 27th

Specialist Business Process Optimization

Employer

The Hershey Company

Industry

Supplier

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Posted August 27th

Specialist Business Process Optimization

Job Location: Hershey, PA

Summary:

The Business Process Optimization Specialist reports to the Sr. Manager, Enterprise Master Data & Process Optimization and supports efforts to provide process optimization capabilities to The Hershey Company. The Business Process Optimization Specialist will work collaboratively across all Global Business Service (GBS) process areas, to identify, analyze and implement opportunities for improvement that can be leveraged across all areas of the company, globally.

This position leverages continuous improvement methodologies (e.g. Lean, Six Sigma, Design Thinking) to deliver business process design and cost savings. The Specialist will leverage data and insights to identify opportunities and initiate new initiatives by assessing needs, translating the needs into requirements for the right solutions, and working with the Manager, Process Optimization and process owners to prioritize potential projects.

Major Duties/Responsibilities:

Process Improvement
  • Identify business process re-engineering opportunities as appropriate
  • Collaborate with Subject Matter Experts to identify business requirements of existing (as-is) or to-be processes
  • Partner with Subject Matter Experts to create process documentation to be used in implementing process improvements, ensuring alignment with all process policies and procedures
  • Maintain Process Optimization documentation repository that can be leveraged across the organization
  • Assist in maintaining existing documentation as changes are made to processes
  • Establish partnership with Information Services and serve as a liaison with appropriate personnel to understand system capabilities and requirements

Project Management
  • Provide project management support for new Global Business Services (GBS) initiatives, working closely with global Process Optimization teammates
  • Develop project timelines/plans to drive progress
  • Provide proactive, ongoing communication related to in progress projects
  • Provide input to project proposal development, including creation of the statement of work, including project requirements, risk, time and cost of project and identifies the technical approach and key deliverables of a given project

Process Optimization Program Support
  • Assist in establishing Key Performance Indicators (KPIs) to monitor the Process Optimization program
  • Report generation utilizing Excel, PowerBI and other reporting tools and various data sources
  • Gather and report metrics related to Process Optimization processes
  • Automation Support
  • Identify business process automation opportunities as appropriate
  • Partner and collaborate with Subject Matter Experts to create process documentation to be used in implementing automated projects, ensuring alignment with all process policies and procedures
  • Leverage Hershey's software suite to automate projects (e.g. SharePoint, WinShuttle)


Minimum Education and Experience Requirements:
  • Bachelor's Degree in Business Administration, Finance, Information Technology or other related fields
  • Minimum 5 years of progressive business experience
  • Ability to work independently, in an open work environment, with little supervision required (self-starter)
  • Proven understanding and certification of continuous improvement methodologies (e.g. Lean, Six Sigma, Design Thinking)
  • Demonstrated ability to work across disciplines and customer teams to generate new processes and/or resolve issues
  • Strong team building and interpersonal skills; strong facilitation skills
  • Proficient in analyzing and integrating multiple data sources into a useful decision format, interpret data, identify issues/opportunities, and provide solution finding leadership
  • Proven experience with analysis of processes, converting data into insights
  • Proven understanding of project management methodologies
  • Proven experience prioritizing and managing multiple projects/areas of responsibility simultaneously
  • Strong technical skills including but not limited to SharePoint, Microsoft Office Suite
  • Strong written and oral communication skills
  • Strong attention to detail.


#LI-NB1

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans
Location
, Pennsylvania