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Posted November 7th

Customer Service Manager

Carrollton, TX



Southern Champion / BuzzBallz, LLC





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Posted November 7th

Customer Service Manager

Carrollton, TX






$20 Per Hour


Full Time

About The Position
Are you ready to come to work for the manufacturer of the #1 Ready-To-Drink cocktail in the US? Do you want to be a part of a company growing its revenue 50% year over year? Consider BuzzBallz!

Job Description:

The Customer Service Manager will be responsible for providing support and leadership to the logistics team at the facility.  The Customer Service Manager is responsible for the coordination of the order flow processes, functioning as a liaison between sales, customers, production planning, production, shipping, to ensure full customer satisfaction.  The Customer Service Manager functions as a key member of the logistics team and interacts with cross-functional groups to achieve business goals.

Job Duties:
·                Supports strategy, direction and leadership to the logistics and sales team to provide ultimate satisfaction

·                Coordinates with sales, production, shipping, scheduling and other teams to ensure customer needs are met as efficiently as possible

·                Serves as key resource for Sales Management team in evaluating viability/profitability of customer orders as well as price additional business for current customer business

·                Work closely with our Sales and Supply Chain Manager on developing business proposals to meet customer service demands

·                Manage specific customer accounts and the needs associated with those accounts as necessary and appropriate to meet customer service demands

·                Provide accurate customer status updates on a regular and ad hoc basis

·                Assist with prioritizing schedules when there is a conflict or expedite request

·                Maintain appropriate communication with all functional areas to insure smooth order flow processes

·                Continuously evaluate customer service processes and procedures and make improvements where appropriate

·                Thrive in an environment of continuous change

 Basic Qualifications:

·                High School Degree or GED

·                At least 4 or more years of experience in a leadership position within customer service, sales and logistics environment 

·                At least 2 years of experience in a manufacturing, industrial, distribution center or warehousing environment.

·                Experience using Microsoft Office, i.e., Word, Excel, PowerPoint

 Preferred Qualifications:

·                Bachelor’s degree in business, operations, related field

·                Experience in a fast paced, high volume manufacturing environment

·                Experience with data management systems/process flow

·                ERP experience

·                Project management knowledge/experience

·                Experience in the Spirits and Wine industry

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Carrollton, TX
Function Details
  • Reports To Plant Manager