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Posted May 20th

Warehouse Support Tech I

North Little Rock, Arkansas


Southern Glazer's Wine & Spirits logo

Employer

Southern Glazer's Wine & Spirits

Industry

Distributor

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Posted May 20th

Warehouse Support Tech I

North Little Rock, Arkansas

What You Need To Know

Overview

Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed.  The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

  • Provide support to the division (24x7) or as directed
  • Provide training for employees on procedures/systems
  • Collaborates with other functional areas to identify system integration opportunities
  • Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
  • Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
  • Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
  • Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
  • Provide training for distribution center employees on procedures/ MHE systems

Additional Primary Responsibilities

  • Initial point of contact for onsite support at respective Distribution Center
  • Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
  • Perform proactive maintenance for warehouse equipment
  • Document and escalate issues to the appropriate vendors and SGWS SCM support groups
  • Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
  • Oversee detailed root cause analysis of reliability issues
  • Implement operations continuous improvement measures and initiatives
  • Perform other job-related duties as assigned

Minimum Qualifications

  • Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
  • 5 or more years of work experience
  • 3 or more years of work experience in Warehouse Operations & Support
  • Working knowledge of PLC operations and PLC electrical panels
  • Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM’s)
  • Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
  • MS Office and other general desktop software experience required
  • Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
  • Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner

Physical Demands

  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
  • Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
  • Critical nature of this job may require extended hours, overtime, and weekends
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Location
North Little Rock, Arkansas