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Posted November 2nd

Solution Architect, Enterprise Service Management (ESM)

Dallas, Texas


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Posted November 2nd

Solution Architect, Enterprise Service Management (ESM)

Dallas, Texas

Overview

The Solution Architect, Enterprise Service Management (ESM) is responsible for the design of one or more end to end solutions, a product or a business or IT service. Works closely with cross functional business and technical teams. The individual has a balanced mix of technical and very strong business skills, working with an enterprise architect for strategic direction. The individual leads the overall technical vision for a particular platform (across all modules) or solution(s) to provide a business product or a business/IT service. The individual can make technical decisions regarding a solution, and how the technology design impacts business outcomes. The development or infrastructure teams use the information to implement the solution to meet business outcomes. The individual has very strong Director-level leadership and behavior competencies.

Specialized Skills and Technologies

  • Knowledgeable on the ServiceNow platform Rome release or later: service delivery products, creator workflows, app engine, and integration hub
  • Experience as a technical leader who documents the overall platform design and helps to analyze the impact of new requirements
  • Can ensure platform alignment with the business strategy 
  • Experience providing consultative technical leadership to the platform team 
  • Ability to create and maintain a detailed view of the existing architecture 
  • Ability to provide architectural controls to ensure the correct technical solutions are used when delivering business solutions 
  • Ability to resolve technical escalations, including responding to defects – Participates in process workshops 
  • Prior experience working closely with an enterprise architecture team
  • Ability to assist in migrating configuration across instance

Primary Responsibilities

  • Deliver appropriate solutions for respective platforms
  • Implement platform solutions
  • Define and enforce application development standards across the enterprise
  • Ensure solutions designed adhere to enterprise architecture standards
  • Stay up to date on new technologies and platform capabilities
  • Serve as an expert in application development, database design, and/or platform (operating system) efforts, helping project teams comply with enterprise and application development policies, industry regulations, and best practices
  • Work with Enterprise Architects to ensure solutions are in place throughout all IT systems and platforms to mitigate identified risks sufficiently, and to meet business objectives and regulatory requirements
  • Communicate risks and solutions to cross functional key stakeholders

Additional Responsibilities

  • How technology can be used to solve a given business problem
  • Which framework, platform, or tech-stack can be used to create a solution
  • How the application will look, what the modules will be, and how they interact with each other
  • How things will scale for the future and how they will be maintained
  • Figuring out the risk in third-party frameworks/platforms
  • Finding a solution to a business problem
  • The sustainability of a solution

Location
Dallas, Texas