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Posted May 20th

Senior IT Director, Application Development CRM Sales & Service

Dallas, Texas

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Posted May 20th

Senior IT Director, Application Development CRM Sales & Service

Dallas, Texas


The Senior IT Director, Application Development CRM Sales & Service, is a Senior IT leader with a proven track record of leading teams to improve relationships, deliver, and support technology solutions. The role requires a transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional experiences for stakeholders that business value. This role requires technical expertise in a complex technology environment with strong business acumen and a strategic solutioning mindset. Strong technology partner focused on delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement.

The ideal person for this role will lead a high performing team that thinks “products” vs. “projects” and is highly customer and supplier focused. The role is both a proven Business Leader and a proven IT leader who possesses the ability to fully leverage new and existing technology platforms with a focus on meeting internal customers, external customers business objectives. 

Specialized Skills and Technologies

  • Salesforce service, Sales, Marketing, Consumer Good Cloud
  • Einstein Analytics, Lightening/Lightening Web Components, Visual Force, APEX, Java, Process Builder
  • certified developer I, developer II, Admin, Architecture and Identity & Access
  • Experience in SQL
  • Experience in developing API/Web Services, REST and SOAP, Java Script, test automation, Continuous Integration/Continuous Deployment (CI/CD)
  • Experience in working with Agile/Scrum
  • Ability create data flow and schematic diagrams using Visio and Power Point
  • Beside knowledge of software, this person is also well versed in Infrastructure dependencies

Primary Responsibilities

  • Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
  • Managing rolling three-year technology roadmaps and vision/strategy for each system and dataset ensuring adherence to a defined enterprise architecture and set of standards
  • Knows business process to allow IT to create new applications and make enhancements to existing applications required by the funds and third-party business at a high velocity
  • Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally
  • Implements a successful data sharing vision/strategy through strong leadership skills and business case development that ensures the realization of business-partner value
  • Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership

Minimum Qualifications

  • Bachelor’s Degree or a combination of work experience and education
  • 12+ years of business technology leadership/management role
  • Can build high performance teams, is team-focused, and leads from the front
  • History of strong client support through technology management
  • Successful track record with managing offshore/onshore resources
  • Demonstrated ability to size and estimate complex technology projects
  • Provide leadership to the team with the ability to lead by mapping and defining tactical and strategic solutions for the business
  • Experience engaging directly with stakeholders to define mission value, prioritize work and build intellectual capital in Agile techniques

Agile Delivery Values

  • Openness – Team and stakeholders agree to be open about all work and challenges 
  • Commitment – Personally commit to achieving the goals of the team 
  • Respect – Respect your team members to be capable and independent 
  • Courage – You have courage to do the right thing and work on tough problems 
  • Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team

Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
  • Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Dallas, Texas