Overview

The Program Manager IT is a high level of accountability that often includes multiple projects that may span across or impact multiple functions.  These projects may role up to one or more larger programs and often include multiple IT Delivery team resources where the Program Manager will often be required to manage, mentor, and coordinate with team members and business partners at various levels of leadership and experience or skill level.

The role is part of the IT Delivery team which is accountable for the successful end-to-end delivery of strategic projects, programs, and portfolios. The IT Delivery team leads projects, programs, portfolios or leads an Agile ART or several agile teams, through the systems development life cycle from planning through hyper care, working in close partnership with IT and business leaders including executive sponsors. The work also includes leading, collaboration, coaching team members and influencing others outside their direct team to ensure the success of initiatives. 

Specialized Skills and Technologies:

• Direct exposure or experience leading infrastructure related projects or a portfolio of infrastructure related activities including but not limited to network, telephony, backup power systems, platforms or end-user-computing 
• Experience managing through Construction, Business, Facilities, Electrical and HVAC teams to deliver technology projects
• Intermediate to advanced proficiency using Microsoft Project Enterprise Server or PWA (or a similar enterprise PPM tool like Clarity or Daptiv), to create detailed project WBSs as well as manage, track, and report on project activities
• Intermediate proficiency using Microsoft Visio to create floor plans, IT rack diagrams as well as process diagrams
• Intermediate proficiency using Microsoft Excel to create financial models, what-if scenarios, and forecasting
• Intermediate proficiency using Microsoft PowerPoint to craft and deliver a strategic message for all levels of the organization (Business, technical engineers through C-level)
• Mentor project team members to ensure successful delivery of project scope, budget and timeline
• Project Management Institute, PMP certification required
• ITIL Foundations preferred

Primary Responsibilities

• Manage IT delivery teams either directly or indirectly as well as coach and mentor more junior team members
• Define and Lead Program budget management
• Identify risks and mitigate at a program level including assessment of program strengths and areas for improvement
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions
• Ensure goals are met in areas including customer satisfaction, delivery quality and team member performance
• Organize programs and activities in accordance with the company's mission and goals 
• Create and manage long-term program goals
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor’s degree in related field or equivalent experience (Master's Degree Preferred)
• 7+ years leading medium to complex systems development including multiple million-dollar projects at one time or multi-million dollar programs typically with team sizes up to 50 people or less
• Extensive experience managing multiple large very complex projects across multiple functions
• Experience managing and mentoring staff including providing stretch opportunities and coaching to develop team and deliver results
• Proven expertise working with Senior Leadership and successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources
• Excellent communication, presentation, change management, and influencer skills
• Proven experience in anticipating stakeholder need and developing solutions, as well as identifying root causes for failures and tackling them, rather than just the symptoms
• Developed specialized expertise in one or more area (IT or business)

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges 
• Commitment – Personally commit to achieving the goals of the team 
• Respect – Respect your team members to be capable and independent 
• Courage – You have courage to do the right thing and work on tough problems 
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs