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Posted December 19th

Principal IT Analyst - Asset Management Hardware

Employer

Southern Glazer's Wine & Spirits

Industry

Distributor

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Posted December 19th

Principal IT Analyst - Asset Management Hardware

Job Description

Overview

The Principal IT Analyst Asset Management Hardware is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. The position has a combination of strong business acumen, application domain knowledge and the ability to

communicate effectively in both technical and business language. This role will assist subject matter experts with gap analysis / process definition and system enhancements. The focus is to build a solution and configure ITAM platform technologies by taking business requirements and configuring the systems to support the business requirements.

This person understands emerging technologies and can identify opportunities to automate and standardize business processes. They assist with educating the IT team on the goals of the business and assist with facilitating communication and alignment between functions and IT from the gathering of initial requirements to final implementation. This person may also manage process conformity, compliance, and is responsible for the development of business and technical process documentation and training materials for Hardware Asset Management.

The Principal IT Analyst Asset Management Hardware will support the day to day activities of a team to deliver HAM Services for ETP and SGWS. The role will require prior experience in IT Asset Management - HAM and the functions that support hardware life-cycle management.

They will lead and collaborate with analyst from Managed Services environment. They are responsible for ensuring all the SLO for tracking hardware throughout their lifecycle, support the sign-off of deliverables, and monitor key performance indicators.

Duties and Responsibilities

• Drive the collection of required information to develop Hardware Asset Management framework for ITAM, including process, technologies, reporting on SLOs and KPIs

• Conduit into the detail required from the Procurement team. Understand current state procurement systems, processes, and data sources, and gather and source contractual, purchase and spend data required to build an effective hardware baselines ion for SGWS.

• Asset type owner and assignment maintenance working with SGWS Infrastructure and Business Teams.

• Serve as liaison between Divisions/Functions and IT on projects and enhancements

• Set and Communicate Policies and manage yearly re-validation.

• Coordinate Governance, Processes and Escalation Management

• Ensure timely and accurate reconciliation of lifecycle data relating to hardware assets

• Track hardware and maintenance data in support of refresh as well as end of life processes and projects

• Manage preparation and distribution of pre-defined reports

• Participate in process maturity assessments and own the execution of plans.

• Supporting leadership and holding accountable the managed services for contractual obligations on reporting, objectives, and key performance indicators

• Provide monthly, quarterly, and annual executive reviews for stakeholders

• Coordinate issues resolution activities with varied stakeholders

• Participate in seminars, trade shows and oversee internal demonstration facilities etc.

• Develop meeting structure and present at meetings

• Determine opportunities to redesign business processes to achieve better business results

• Educate the IT team on the goals of the IT Asset Management Hardware Asset Management workstream

• Drive the development of business and technical process documentation and training materials

• Lead the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs

• Lead the monitoring of project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions

• Understand, communicate and reinforce standard business process concepts

• Establish and maintain relationships with team members within IT and across functional teams

• Assess situations, determine the problem(s) and propose a solution that provides value to the business

Qualifications

Minimum Qualifications

• Bachelor's Degree (Computer Science, Engineering, Finance, Business Analysis, Data Management, BI or relevant degree)

• 5+ years of work experience in a business or technology role working closely with functions inside and outside of IT understanding business processes and needs

• Experience with ITSM or ITAM Hardware Solutions

• Proven ability and experience in executing strategic asset management processes successfully

• Possess a solid understanding of hardware asset management policies, procedures and best practices

• Experience using industry standard ITAM solutions like Flexera SNOW or Eracent

• Experience working in a Managed Services environment

• An understanding of End Point Management and inventory toolsets such as SCCM, SolarWinds, etc.

• Excellent written and oral communication skills

• Ability to identify, analyze and resolve problems

• Strong team player

• Collaborative

• Strong decision-making abilities

• Process-oriented, systems thinking

• Takes initiative

• Strong business and systems acumen

• Presentation and facilitation skills

• Big picture thinking

• Strong organizational skills

• Strategic thinker (ability to break down complex ideas into smaller pieces)

• Ability to identify, analyze and resolve problems

• Excellent time management skills (i.e., setting priorities)

• Ability to lead a team and work independently

• Drive the delivery of quality results on time, with high attention to detail

• Can think at varying levels, from high-level concepts to low-level details

• Can lead/facilitate sessions

Agile Delivery Values

• Openness - Team and stakeholders agree to be open about all work and challenges

• Commitment - Personally commit to achieving the goals of the team

• Respect - Respect your team members to be capable and independent

• Courage - You have courage to do the right thing and work on tough problems

• Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Preferred Qualifications

• Masters Degree

• Experience in systems development lifecycle models such Agile or other traditional project management principles

• IAITAM Certification, such as CHAMP or CITAM

Agile Delivery Values

• Openness - Team and stakeholders agree to be open about all work and challenges

• Commitment - Personally commit to achieving the goals of the team

• Respect - Respect your team members to be capable and independent

• Courage - You have courage to do the right thing and work on tough problems

• Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Specialized Skills and Technologies

• Microsoft Office

• Familiar with IT Asset Management Technologies, ie Flexera configuration, developing reports and dashboards

• Knowledge of Purchasing, ITSM and CMDB technologies
Location
Florida