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Posted May 18th

Principal Cloud Support Engineer

Dallas, Texas

Southern Glazer's Wine & Spirits logo


Southern Glazer's Wine & Spirits



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Posted May 18th

Principal Cloud Support Engineer

Dallas, Texas



The Principal Cloud Support Engineer/ SRE is responsible for developing and enhancing in-house software applications or extensions by coding with a technical language to meet business requirements and business objectives. This can includes taking technical specifications and developing an application or integration of data between applications, testing, as well as, completing the appropriate technical documentation. The developer will use best practices in software development and adhere to SGWS development standards, as well as, focus on quality and innovation. The developer may also be responsible for delivering support to end users in the organization for specific code, including troubleshooting code.

Primary Responsibilities


  • Serve in a team leader capacity with large-scale Application Development projects / programs
  • Lead and direct offshore application development programs
  • Maintain a working knowledge of Software Code Development leading practices and serve as a thought leader to the SGWS organization
  • Facilitate Code Development / Engineering training and education programs for the IT team
  • Provide coaching and development to more junior Application Developers
  • Oversee the work of 3rd party Development teams
  • Drive the collection of required information to develop work scope around solutions to attain business requirements along with data needs as required
  • Serve as liaison between Divisions/Functions and IT on projects and enhancements
  • Perform other job-related duties as assigned

Specialized Skills and Technologies


  • Experience in cloud services such as Azure/AWS, including hands-on experience supporting cloud applications ensuring availability, scalability and performance
  • Ability to automate systems through programming languages like (Go/Python), shell scripting, Java/C++
  • Ability to triage issues in the application deployed in Unix/Linux, Docker Containers or any other cloud native services
  • Hand-on experience in log and application performance monitoring solutions like Splunk, ELK, Dynatrace, New Relic and Data dog etc.
  • Ability to automate cloud infrastructure provisioning using terraform/ Cloud Formation and 
  • understand network layers and protocols, DNS, Load balancer etc.

Minimum Qualifications


  • Bachelor’s Degree or a combination of work experience and education
  • Six (7)+ years in an application development or comparable experience
  • Experience working with, and directing, third-party Application Development teams
  • Experience leading and supporting teams with large-scale Application Development projects / programs
  • Extensive experience across the entire project life cycle (SDLC) – be it implementing new software or enhancing existing functionality
  • Experience with interfaces into and from platforms (using APIs, ESB, SAP PI etc.
  • Participate in Agile teams
  • Drive Behavior-Driven-Design (BDD) process
  • Excellence in communicating and presenting complex information to technical and nontechnical stakeholders

Preferred Qualifications


  • Master’s Degree (computer science, information systems, software engineering)
  • Experience mentoring and developing Application Developers
  • Experience working with, and directing, third-party Application Developers
  • Command of Agile Development processes
  • A Wholesale/Distribution/CPG background including accounts receivable, complex pricing and tax laws
  • Leading and directing offshore application development programs

Agile Delivery Values


  • Openness – Team and stakeholders agree to be open about all work and challenges
  • Commitment – Personally commit to achieving the goals of the team
  • Respect – Respect your team members to be capable and independent
  • Courage – You have courage to do the right thing and work on tough problems
  • Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands


  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
  • Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Dallas, Texas