Overview

The Director Program Management role focuses on work in the software development, product release, and infrastructure space. The work focuses on solving business problems through technology, evaluates technologies, best practices and implements changes to streamline operations. The job requires strong business acumen and strong leadership competencies based on the level of the leadership role. This role may directly or indirectly manage teams.

Specialized Skills and Technologies

• Ability to craft program roadmap and strategy with business and technology stakeholders in alignment with SGWS strategic objectives
• Can manage teams either directly or indirectly with a diverse array of talents and responsibilities
• Ability to create and manage long-term program goals
• Ability to develop and manage a budget and operating plan for the program
• Ability to develop an evaluation method to assess program strengths and identify areas for improvement
• Ability to ensure goals are met in areas including customer satisfaction, delivery quality and team member performance
• Ability to manage changes and interventions to ensure project goals are achieved
• Can produce accurate and timely reporting of program status throughout its life cycle
• Understands and manage program dependencies

Primary Responsibilities

• Provides leadership, direction, and performance of technical teams to ensure the delivery of IT services
• Provides the vision and leadership for the team ranging from short term tactical steps to long term direction and strategy
• Leads strategic technological planning to achieve business goals by prioritizing technology initiatives to enhance the enterprise architecture and coordinating the evaluation, deployment, and management of current and future technologies
• Provide stretch opportunities and coaching to develop team and deliver results
• Develops business case justifications and cost/benefit analyses for technology spending and initiatives
• Collaborates with the appropriate departments and outside vendors to develop and maintain a technology plan that supports organizational needs
• Directs development and execution of a disaster recovery and business contingency plan
• Analyzes complex business needs and recommends technical solutions to the Executive Team
• Ensures adequate IT resources and support for remote users (including international travelers and employees), and subsidiaries
• Provides technical support in addressing building and equipment maintenance services, along with other services necessary for buildings and business operations
• Defines and communicates corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies
• Contributes collaboratively within a fast-paced environment to ensure design and delivery of high-quality solutions which adhere to industry standards for architecture, security and privacy, and best practices
• Conducts research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations
• Ensures that the company is making the best use of available technology Ensures maximum uptime of all information systems impacting company business including SAP system, desktop computers and associated software, business machines, cell and smart phones, and telephone systems
• Directs and prioritizes the workload of subordinate personnel and assists with workload prioritization as needed
• Ensures continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance
• Conducts and coordinates analysis, design and implementation of computer-based information systems to meet user requirements
• Performs performance and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• 10+ years related experience in technology management, customer relationship management and staff management
• Prior supervisory experience
• Ability to work with multiple technologies, aptitude for new technologies and ability to effectively apply technological solutions to business problems
• Proven experience in planning, organization, implementation of applications or infrastructure
• Experience successfully managing the support of application, systems, or infrastructure environments
• Experience managing multiple medium to large projects across multiple functions including planning, analysis, design, development, implementation, and satisfaction of project requirements
• Experience managing and mentoring team members including providing stretch opportunities and coaching to develop team and deliver results
• Proven experience successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources
• Has executive presence and experience presenting, escalating, and providing solutions to senior leadership
• Experience managing a variety of viewpoints to build consensus and create positive outcomes for all parties; proven record of focusing on building trusted relationship with those responsible for execution
• Ability to quickly assess work for areas of risk, identify gaps and recommend areas for improvement or mitigation
• Showcases strong organizational effectiveness, improvement, and development skills
• Experience as an exceptional facilitator including light-touch facilitation
• Ability to develop strong teams, providing leadership and timely/effective performance feedback
• Demonstrates servant-leadership, and drives vision and purpose to deliver results
• Exceptional written and oral communications, with ability to articulate ideas to both technical and non-technical addressees
• Exceptional organizational skills; proven ability to multi-task
• Able to maintain the confidentiality of sensitive information
• Measures personal success through impact on business results, and client service • Able to stand back from immediate problems to focus on more far-reaching ideas
• Develops a strategic plan to realize the vision
• Revises and adjusts strategy considering changing circumstances
• Takes a long-term view of organizational success, aligning with company mission and goals
• Native ability to function in multiple roles simultaneously, and demonstrates key attributes for working at the next level of seniority
• Ability to lead a team environment with Agile delivery values

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges
• Commitment – Personally commit to achieving the goals of the team
• Respect – Respect your team members to be capable and independent
• Courage – You have courage to do the right thing and work on tough problems
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a
• team

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs