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Posted January 19th

Director, Customer Development - National Accounts - Publix

Miami, Florida

Southern Glazer's Wine & Spirits logo


Southern Glazer's Wine & Spirits



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Posted January 19th

Director, Customer Development - National Accounts - Publix

Miami, Florida

What You Need To Know


The Customer Development Director provides Insights & Analytics support to our retail customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth. The Director will also assume a Leadership role, managing a small team of Customer Dev Managers, and by leading higher-level initiatives at the assigned account.

Primary Responsibilities

  • Communicate regularly with assigned retailer contact providing project status updates, short-term analysis, and potential issues
  • Contribute to team problem solving through findings and insights from analysis
  • Lead strategy development, implementation and monitoring of category management capabilities to optimize channel business performance
  • Deliver market ready category leadership plans to be used with our key retail partner and manage changes in market dynamics due to new supplier entrants to optimize the portfolio
  • Develop strategies and processes that facilitate the communication of insights and information to retail partners in a timely and actionable manner
  • Develop hands-on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration
  • Stay informed of analytic best practices across the industry
  • Assigns scorecard tracking of assigned category responsibility (including but not limited to: sales, profits, margins, market share)
  • Lead category reviews by providing assortment and analytics that can help shape future category strategies
  • Provide direct customer service to retailers
  • Maintain relationships with cross-functional groups, corporate, retailer and planogram teams
  • Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

  • Bachelor s Degree in business administration, marketing, market research, statistics plus seven years of experience; or an equivalent combination of education and experience
  • Ten years Category Management experience within CPG sector
  • Demonstrated high-level understanding of Customer Development / Category Management processes and practices
  • Collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational

Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Miami, Florida