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Posted June 13th

Customer Service Representative II

Cerritos, California

Southern Glazer's Wine & Spirits logo


Southern Glazer's Wine & Spirits



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Posted June 13th

Customer Service Representative II

Cerritos, California

What You Need To Know


The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers in placing product orders.

Primary Responsibilities

  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Enter financial data into company records; issue credit and debit memos
  • Handle returned mail
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle call volume from the customer service queue
  • Process winery direct orders
  • Responsible for scanning and indexing customer credit files into the imaging system
  • Add/drop partners, self-incorporated accounts, and inactive systems.
  • Identify outdated, obsolete, and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims, logs (shortage claims, miss ships, etc.), and error files
  • Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
  • Perform the job following company and departmental policies and procedures
  • Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

  • High school diploma or equivalency plus one year of experience
  • Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

  • Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
  • Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cerritos, California