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Posted December 2nd

Customer Care, Rep II

Indianapolis, Indiana

Southern Glazer's Wine & Spirits logo


Southern Glazer's Wine & Spirits



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Posted December 2nd

Customer Care, Rep II

Indianapolis, Indiana

What You Need To Know


The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Enter financial data into company records; issue credit and debit memos
  • Handle returned mail
  • Research shortage and miss shipped claims
  • Process/enter orders and pick-ups
  • Handle call volume from the customer service queue
  • Process winery direct orders
  • Responsible for scanning and indexing customer credit files into the imaging system
  • Add/drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files
  • Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
  • Perform job in accordance with company and departmental policies and procedures
  • Perform other job-related duties as assigned

Indianapolis, Indiana