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Posted December 2nd

Customer Care/Payment Processing

Tampa, Florida


Southern Glazer's Wine & Spirits logo

Employer

Southern Glazer's Wine & Spirits

Industry

Distributor

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Posted December 2nd

Customer Care/Payment Processing

Tampa, Florida

What You Need To Know

•Assist with accurate completion of all assigned depository bank reconciliations and cash management responsibilities.

•Run and analyze necessary bank reports.

•Assist with research and follow up on outstanding items on bank reconciliations and facilitate necessary adjustments.

•Identify, troubleshoot and reconcile all banking out of balances.

•Assist with executing daily, weekly and monthly transfers/wires on bank websites.

 

 

Overview

The Customer Advocate support customers in resolving issues related to self-service experience. This position is a payment processing position.

Primary Responsibilities

  • Navigate customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned

Location
Tampa, Florida