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Posted November 4th

Customer Care Agent (Order Entry) sign on bonus

Tampa, Florida


Southern Glazer's Wine & Spirits logo

Employer

Southern Glazer's Wine & Spirits

Industry

Distributor

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Posted November 4th

Customer Care Agent (Order Entry) sign on bonus

Tampa, Florida

Primary Responsibilities

  • Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
  • Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
  • Work with NCC Credit Corrections to secure product credits
  • Answer questions for accounts involved in the accounts receivable process
  • Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
  • Enter and process payments in AS400 brought into the site from customers and address any payment related issues directly with the Salesforce and customers
  • Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
  • Work with customers, Salesforce, and NCC Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
  • Research and provide documentation for internal and external audits
  • Assist with research of any missing invoices
  • Assist with completion of the applicable IRS form to report cash payments over $10,000
  • Maintain effective and consistent communication with Sales Force and employees at NCC
  • Answer general Sales Force questions and resolve issues related to A/R
  • Provide invoice copies, monthly statements, and other document/information requests
  • Monitor and balance petty cash
  • Process credits on product returned to the warehouse by drivers or through pickup slips
  • Separate saleable and non-saleable credits for submission to Accounting for processing
  • Process discount debits/credits when approved by pricing and verify all debits/credits processed the prior day
  • Process incoming orders from customers
  • Assist sales force with issues relating to order submission (e.g. Topaz issues)
  • Answer general order inquiries, providing first level support, and minimizing call transfers
  • Process pickups and returns per the established pickup and return policy
  • Stay abreast of state-specific alcoholic beverage laws and state listings laws
  • Cross-train with Cashier and Customer Service team members to serve as a backup when needed
  • Perform other job-related duties as assigned

Location
Tampa, Florida