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Posted December 1st

Commercial Planning Specialist

Columbia, South Carolina


Southern Glazer's Wine & Spirits logo

Employer

Southern Glazer's Wine & Spirits

Industry

Distributor

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Posted December 1st

Commercial Planning Specialist

Columbia, South Carolina

What You Need To Know

Overview

The Commercial Planning Specialist works closely with Commercial Planning Management, ETP, and EI&A to provide a superior level of support for the applications within the Commercial Planning ecosystem, including the ability to provide consultative data analysis as needed. Additionally, the Support Specialist will play a key role in Commercial Planning projects by gathering and documenting business requirements and will be heavily involved in business process redesign and standardization.

Primary Responsibilities

  • Deliver customer service, applications support, and issue resolution for the Commercial Planning applications ecosystem
  • Troubleshoot application and data issues and identify root causes; escalate issues to Commercial Planning Product Director and ETP when necessary
  • Communicate with end-users clearly and frequently until issues are resolved
  • Conduct administrative functions for Commercial Planning applications, including application configuration, user set-up, and security
  • Support the education and training of end-users, working to increase end-user proficiency and adoption of implemented solutions
  • Create and maintain functional and technical documentation for Commercial Planning applications and establish a knowledge base for end-user self-service
  • Assist with change management efforts to drive adoption of new tools, governance, and processes
  • Act as the SME for Commercial Planning data
  • Work proactively to identify and mitigate potential data issues before project implementation
  • Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team
  • Conduct requirements gathering sessions and translate them into high-level business requirements
  • Create and maintain business process documentation
  • Assist with change management efforts to drive adoption of new tools, governance, and processes
  • Act as the SME for Commercial Planning data
  • Identify and mitigate potential data issues before project implementation
  • Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team

Location
Columbia, South Carolina