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Posted May 24th

Manager Data Analytics

Atlanta, Georgia


Republic National Distributing Company logo

Employer

Republic National Distributing Company

Industry

Distributor

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Posted May 24th

Manager Data Analytics

Atlanta, Georgia

Function

Finance/Accounting

Experience

Other

Type

Other

Overview

The Manager Data Analytics is responsible for the creation, maintenance, and timely distribution of all information. They are to manage to define frequencies data that is historical, trending, notifications or actionable for our team and our customers.

Responsibilities

• Managing the reporting suite insuring timely & accurate delivery

• Manage reports, analyses & dashboards (all aspects from content, configuration, delivery, insights, and recommendations)

• Manage data QC, cross referencing, and cleansing

• Proficient in Microsoft products, ERP i.e., Oracle and other niche-based query software

• Build, develop and cultivate team members

• Set and manage team to defined KPI's, define team goals

• Oversee the quality monitoring and scorecards of all team members to achieve world class service

• Manage the ongoing staffing needs on our omnichannel system to allow our customers full contact to center resources

• Manage all communication blasts to our customers to open our communication channels and information flow

• Manage and program the bot farm to service our departmental needs 24/7

• Meet or exceed SLAs established to drive customer excellence

• Work with other internal teams to meet customer expectations

Qualifications

Bachelor's degree and 2 to 4 years' related job-experience and/or training; or equivalent combination of education and experience.
• Have knowledge of Oracle AR, SQL Developer, Toad, Data loader professional, Macros, other query based tools, Browsers and search engines, Microsoft products, 9ci, Salesforce, CCAAS, Experian, Fintech, iControl, Banking software, Document management, Bots, Basecamp, Oracle AR, SQL Developer, Toad, Data loader professional, Macros, other query based tools, browsers and search engines, Microsoft products, 9ci, Salesforce, CCAAS, Experian, Fintech, iControl, Banking software, Document management, Bots, Basecamp
• Ability to travel up to 25%

We are an Equal Opportunity employer.
Location
Atlanta, Georgia