{"heading":"Technical Support","description":"
Viewed as a technical expert and technical resource across multiple disciplines

Perform root cause analysis and recommend procedures and controls for proactive problem prevention

Logs all help desk interactions or email requests into ticketing system

Evaluate incoming requests from multiple sources, provide support and training, and route to appropriate departments and 3rd parties as needed

Able to quickly pick up new applications and understand their intricacies

Stays up to date with the technologies used

Requests will vary by topic but not limited to: iOS, mobile device applications installation / troubleshooting, mobile hardware such as printers, scanner, DEX devices, ERP software

Understand overall system architecture to troubleshoot and resolve data integration issues with other systems

Strong engagement and an understanding of the technical conversations as part of the project team

Must be able to work independently on all tasks and provide solutions

Team collaboration to manage new requests, features, etc.

Customer Service

Know the business, inspire early, deliver value

Enhance the technical user support experience while maintaining the interpersonal relationship

Thinks of the customer as the most important part of the job

Responds positively to complaints and problems

Promotes a professional help desk image and sells the value of our department

Passion for our mission statement: "to be the best distribution company in North America"

Possible mid-morning shift
"},{"heading":"Travel","description":"
Up to 10% domestic travel possible
"}]

EXPERIENCE

Your areas of knowledge and expertise
that matter most for this role:

• Minimum Education (or substitute experience) Required:
• Bachelor's Degree preferred or 2 years of equivalent work experience
• Minimum Experience Required:
• Has 2 to 4 years of relevant experience in the same or similar technical environments and business segments
• Experience with ticketing systems such as Service Now
• Mobile application experience including pairing 3rd party devices
• Ambitious; able to evaluate, diagnose, and document previously unseen issues - drive them to resolutions
• Ability to sit or stand for long periods.
• Ability to sit and view computer screens for long periods
• Fluent in English, additional language skills an advantage

• Bachelor's Degree preferred or 2 years of equivalent work experience required
• Travel up to: 10%