Apply to this job

Back to search

Posted October 9th

Customer Service Representative

Baltimore, Maryland

Lucky logo


Lucky Clover Packaging



View Full Profile

Posted October 9th

Customer Service Representative

Baltimore, Maryland




Entry Level




Full Time

About The Position
Lucky Clover Packaging is a rapidly growing company with locations in Baltimore and Sacramento, specializing in labeling aluminum beverage cans for beverage producers nationwide, and is hiring a Customer Service Representative (CSR).
Roles & Responsibilities:

●      Identify and assess customers’ needs with a goal of routinely exceeding their expectations
●      Respond to customer inquiries via email, over the phone, and occasionally in person
●      Build and maintain sustainable relationships with customer accounts, earning their trust through open and interactive communication
●      Field occasional customer complaints, work with Management team to provide appropriate solutions and alternatives within fixed time constraints; follow up to ensure agreeable resolution
●      Keep records of customer interactions, process customer accounts and file documents
●      Follow communication procedures, guidelines and policies
●      Take the extra mile to engage customers and ensure satisfaction with their orders
●      Input new orders into our ordering system per customers’ request
●      Keep customers proactively updated on order status and apprised of any possible variances from initially agreed upon schedules
●      Work closely with sales team to transition new accounts and ensure their needs and expectations are continually met
●      Build customer loyalty through excellent customer service and communication
●      Participate in weekly sales calls to update members of sales team on any outstanding customer/order issues
Job Requirements:
●      Proven customer support experience or experience as a client service representative
●      Strong phone contact handling skills and active listening
●      Familiarity with CRM and/or ERP systems and practices
●      Customer-oriented demeanor and able to adapt/respond to different types of personalities and situations
●      Excellent verbal and written communication skills
●      Ability to multi-task, prioritize, and manage time effectively
●      High school diploma minimum, some college preferred
●      A positive, solutions-oriented attitude
●      Excellent organization and time management skills
●      Ability to work effectively within a team
We Offer:
●      Salary based on experience
●      Medical/Dental/Vision Insurance
●      401k with company match program
●      Paid vacation
●      Casual (but professional) work environment

Staticmap?scale=2&key=aizasycq4z4g9gg6hscfwzxpqqxbmsaqxkl3tek&center=39.3074049, 76.57153779999999&zoom=12&format=png&maptype=roadmap&style=element:geometry%7ccolor:0xf5f5f5&style=element:labels.icon%7cvisibility:off&style=element:labels.text.fill%7ccolor:0x616161&style=element:labels.text.stroke%7ccolor:0xf5f5f5& parcel%7celement:labels.text.fill%7ccolor:0xbdbdbd&style=feature:poi%7celement:geometry%7ccolor:0xeeeeee&style=feature:poi%7celement:labels.text.fill%7ccolor:0x757575&style=feature:poi.park%7celement:geometry%7ccolor:0xe5e5e5&style=feature:poi.park%7celement:labels.text.fill%7ccolor:0x9e9e9e&style=feature:road%7celement:geometry%7ccolor:0xffffff&style=feature:road.arterial%7celement:labels.text.fill%7ccolor:0x757575&style=feature:road.highway%7celement:geometry%7ccolor:0xdadada&style=feature:road.highway%7celement:labels.text.fill%7ccolor:0x616161&style=feature:road.local%7celement:labels.text.fill%7ccolor:0x9e9e9e&style=feature:transit.line%7celement:geometry%7ccolor:0xe5e5e5&style=feature:transit.station%7celement:geometry%7ccolor:0xeeeeee&style=feature:water%7celement:geometry%7ccolor:0xc9c9c9&style=feature:water%7celement:labels.text
Baltimore, Maryland
Function Details
  • Reports To Director of Sales