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Posted August 23rd

Account Manager

New York, NY

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Lavit LLC



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Posted August 23rd

Account Manager

New York, NY






Full Time

About The Position
Account Managers are customer centric, interactive, results driven individuals who go the extra mile to meet customer demand and ensure customer satisfaction. They are critical members of the Lavit team and interact with all key departments
Major Duties:
  • Support Operations team to satisfy customers 
  • Primary contact point for key customers 
  • Build sustainable relationships of trust with customers through open and interactive communication via phone, email, mail, social media and in person
  • Work with the Sales team to onboard and integrate new accounts 
  • Liaise between the customer and internal teams
  • Active outreach to customers about current and other products and services to drive new sales and reorders to meet personal and team sales targets
  • Maintain customers by answering product and service questions to verify account information / satisfaction (e.g. provide information on warranties, terms of sale, etc)
  • Account outreach with deals and promotions 
  • Drive client retention, renewals, upsells and client satisfaction
  • Process orders, refunds, returns, exchanges, cancellations, and any additional customer needs 
  • Resolve product or service issues and provide best solutions; expedite correction or adjustment and follow up to ensure resolution
  • Capture and record all customer account information in company files and or CRM tools 
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics including customer usage of product
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage incoming calls and generate sales leads
  • Ensure proper customer service is being delivered
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
  • Leverage technical tools and quantitative data to manage campaigns to success and high customer satisfaction
  • Prepare campaign insights reporting, including analysis and research
  • Manage weekly campaign status documents for review
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
  • Provide input on new processes and workflows as needed
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Customer Service or Sales background 
  • Great communications skills
  • Strong experience in Microsoft platforms 
  • Possess a shared organizational value for integrity, flexibility and professional/ethical behavior
  • Must be able to work independently and manage multiple tasks in a fast-paced environment
  • Good natured and enthusiastic 
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New York, NY
Function Details
  • Reports To VP Sales