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Posted February 18th

Assistant Shop Manager - NoHo

Employer

Heyday Skincare

Industry

Retailer

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Posted February 18th

Assistant Shop Manager - NoHo

Who We Are

Heyday is a people-first skincare company, bringing together human touch, expertise, and data to personalize and empower people to take care of their skin.

We opened our first retail location in 2015 - taking the facial and indulgence out of the spa, elevating the estheticians as the experts they are, and removing the overwhelm out of building an at-home skincare routine.Today, we have9 locations in New York, Los Angeles, and Philadelphia. We've performed 225,000 facials, collected data on skincare conditions, preferences, and purchases, and become an employer of choice for a world-class team of estheticians we call Heyday Skin Therapists.

Our next chapter is to take these ingredients and create unparalleled personalization and guidance across content, communities, recommendations, and services in both our physical stores and our e-commerce experience.

'Heyday' means a period of your life when you're feeling at your best. Above all, we exist to help people achieve their 'heyday' - to show up in the world as their best selves, every day. We start with the skin you're in.

What You'll Do

As an Assistant Shop Manager, you embody the greatest of service to your clients, both internal and external. Internally, your clients are your team members. You serve them by ensuring the workplace is ready for success - keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team, Hosts, Shop Attendants, and Skin Therapists is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every single person who walks in our doors.

How You'll Do It

Shop Logistics & Team Management
  • Provide high-level customer service and hospitality to clients, both internally and externally
  • Support your Shop Manager in developing business plans to reach and exceed your staffing and utilization targets
  • Support your Shop Manager in ensuring that all company-wide initiatives are executed in your studio
  • Build and foster relationships with employees and clients
  • Celebrate team wins and show gratitude daily

People Planning & Staffing
  • Understand your shop's hiring needs and actively screen, interview, and hire candidates
  • Identify and develop high-potential employees to create a bench of talent across all roles
  • On-board, develop and train all new employees from Shop Attendant to Shift Leads

Operations
  • Take ownership over facilities, including developing checklists and operational schedules to ensure that all aspects of the facility are maintained
  • Manage all day-to-day tasks and operations from the front of house to back of house
  • Be an expert on shop specific and company-wide operational procedures and policies
  • Manage and own the scheduling of all Hosts and Shift Leads
  • Drive revenue through scheduling optimization and shop utilization
  • Partner with marketing to develop new client acquisition and retention plans
  • Manage your shops P&L to increase revenue and manage expenses

Employee Development & Engagement
  • Provide in the moment and developmental feedback and coaching to all members of the team
  • Have on-going conversations with staff to align talents with compelling career paths
  • Have a pulse on your teams strengths and opportunities and actively coach/train based on trends


Your Traits

  • Problem Solver : focus on the main objective, identify trends, get to the bottom of problems, and then solve the problem with sustainable solutions
  • Change Maker : constantly looking for ways to improve the current way of doing things; in creating and coaching change, recognizing and communicating "the why" and always being empathetic
  • High Empathy: Having a high degree of emotional intelligence
  • People Leader : the capacity to lead and influence others to reach common goals, in addition to identifying great talent
  • High Standards : strong ability to set a high standard and drive ongoing execution on behalf of self and broader team and organization, never settles for mediocrity and continues to strive for better performance.
  • Results Driven : focused on execution and driving outcomes with others; understands interdependencies and has strong ability to prioritize, project manage and drive organization to specific and measurable results, while never forgetting to celebrate the successes along the way.
  • Scrappy : never settles for what's already been done, is innovative and creative with ideas, pitches in to get the job done
  • Reliable : follows through on commitments, and asks for help when needed, and accepts responsibility and ownership for self
  • Must have the flexibility to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/LATE EVENING WEEKDAY AVAILABILITY


Your Experience

  • Experience owning P&L and financial performance targets
  • Deep respect for and understanding of customer experience drivers and hospitality
  • Proven track record working with hourly workforce
  • Proficient computer/Microsoft skills, including excel
  • College degree preferred


What You'll Get

  • Competitive salary with bonus opportunity and paid time off
  • Medical, dental, and vision insurance, plus other benefits and perks
  • $5 Facials & employee product discount


Heyday provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. S25
Location
, New York