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Posted February 17th

Product Quality Manager - Infused Products

Chicago, Illinois


Cresco Labs



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Posted February 17th

Product Quality Manager - Infused Products

Chicago, Illinois


Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.


At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking a Product Quality Assurance Manager-Infused Products to join our corporate headquarters in Chicago, IL. This position will report directly into the Product Quality Assurance Director. As the PQA Manager, you will be responsible for overseeing innovation Quality specific to Infused Products across the enterprise. Associated quality activities involve serving as process owner, subject matter expert, and Gatekeeper for the category through out the stage-gate process. This position will be responsible for ensuring products are being designed and launched in a manner that meets all specifications and brand consistency. You will also lead efforts to track and trend product issues post launch and identify potential quality risks while working with operations and R&D personnel to develop improvement opportunities. The ideal candidate must demonstrate strong leadership, be a strong communicator, have a breadth of quality experience, and ability to work within a highly regulated industry.

  • Assists in the development of brand and product quality standards for all product categories: flower and flower products; oils, extracts and medicinal; infused edibles and beverages
  • Leading product quality expert throughout the product innovation process and product commercialization including monitoring, investigations and technical CAPA in relations to quality and safety complaints of new products
  • Leads the quality aspect of new products' line extensions to Cresco sites
    • Ensures facilities launching new products are fully equipped with all quality documentation and quality personnel are properly trained to guarantee a successful integration.
    • Manages new product trial assessments from a quality perspective and an active approver of all new products prior to launch.
    • Subject matter expert for site quality personnel in relations to new products and launches.
  • Assesses all new equipment and manufacturing processes for products safety and quality risks to ensure equipment is suitable for the intended process and products
  • Serves as an escalation point for product quality issues that span across multiple sites, products, etc.
  • Provides technical support to the Quality Systems Director in the development of Food Safety and Product Quality Plans for new products - responsible for the ingredient and process risk assessments
  • Leads the development and maintenance of Product Quality Specifications for all product categories - partners with R&D managers to develop technical product parameters and ensure adherence to specified limits
  • Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
  • 25-30% to facilities and states as the need arises

  • Bachelor's degree (in Food Science, Biology, Chemistry preferred), 5+ years' experience in a quality role.
  • Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA/FSMA, HACCP, GFSI experience i.e. SQF, BRC, etc.
  • Prior experience with manufacturing quality, stability programs, product development, sampling and testing, packaging and labeling, batch record reviews, product inspections, batch/lot release, material quarantine, product withdrawals/recalls.
  • Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies
  • Detail-oriented
  • Ability to work autonomously and timely in a fast pace growing environment
  • Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.