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Posted July 8th

Receptionist - San Jose, California

San Jose, CA

Caliva

Employer

Caliva

Industry

Retailer, Distributor, and Production and Manufacturing

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Posted July 8th

Receptionist - San Jose, California

San Jose, CA

Function

HR/Admin

Experience

Entry Level

Type

Full Time

About The Position
The Receptionist role is to maintain the best customer experience at all times through customer service and to ensure all required paperwork is received and verified for all customers.
Company Overview
Caliva is the California market leader in cannabis products as well as the #1 ranked dispensary in the U.S. in 2017. Caliva’s brick and mortal retail footprint continues to expand into new cities and is growing rapidly through our online pickup and delivery service.  With a significant amount of newly acquired funding and explosive traction in the market, Caliva is building a world-class executive team to expand our retail presence far beyond California as we become the most trusted source in this rapidly evolving, brand new, regulated industry.

Receptionists are to act as brand ambassadors as they are the face of Caliva and should always hold themselves to a higher standard.

What You’ll Do
  • Demonstrating excellent customer service.
  • Following all policies and procedures.
  • Maintain strong communication with management staff.
  • Adhering to all city regulations with emphasis on patient intake and paperwork.
  • Greeting every customer upon entrance to the lobby.
  • Checking in all visitors according to policy and procedure.
  • Checking ID’s and verifying all paperwork.
  • Responsibility for learning/retaining all communication from management staff.
  • Performing all opening/closing duties according to policies and procedures.
  • Create labels for the budroom when needed.
  • Ensure the lobby area is clean and full of clutter at all times.
  • Ensure lobby restrooms are clean.
  • Check-in with the packaging room for stickered vial inventory.
  • Responsibility for communicating daily specials to customers.
  • Recognizing when customers may need additional help from a medical doctor, and let a manager know so that we can set them up with an appointment.
  • Keep open communication with Managers.
  • Contributing to marketing communication.
  • Taking initiative and making your ideas known.
  • Other duties and tasks as assigned by the Manager.
What You Have
  • Experience in using medical cannabis or gardening is a plus.
  • Must be reliable and dependable with a good work ethic.
  • Must be willing to work evenings, weekends, and holidays as needed.
  • Ability to multitask and time manage.
  • Must be able to adapt to a changing work environment.
  • Provide adequate levels of support to cultivation division.
  • Must be detail-oriented and take direction well.
  • Ability to work as part of a team.
  • Must have at least entry-level knowledge of medical marijuana, related vocabulary and products offered.
Job Requirements
  • Must be able to sit for extended periods of time, use hands and fingers for data entry for 8 hours or more, some lifting, squatting, bending, some pushing and pulling.
  • Must be 21 years of age or older.
  • Must comply with all legal or company regulations for working in the industry.
  • Must pass a background check with the San Jose Police Department.
Location
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San Jose, CA
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