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Posted July 8th

Delivery Supervisor - San Jose, California

San Jose, CA

Caliva

Employer

Caliva

Industry

Retailer, Distributor, and Production and Manufacturing

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Posted July 8th

Delivery Supervisor - San Jose, California

San Jose, CA

Function

Operations

Experience

Entry Level

Type

Full Time

About The Position
The Deliver Supervisor ensures that customers' orders are prepared and delivered in a timely and satisfactory manner, while being able to deliver exceptional customer experience. They supervise the delivery department and work with the..
Company Overview
Caliva is your friendly and trusted cannabis brand. We believe in wellness options that work for your lifestyle; in boosting your spirits and seeking adventure; in motivating the mind, steadying the body and being inspired to create. A true seed to sale company; we cultivate happy plants and happy people and strive to provide California with dependable cannabis options. We were ranked #1 in the nation by Business Insider and stand by our promise of consistency, transparency, and accessibility.

Join the Caliva team as a Delivery Supervisor and become part of something exciting. As one of the largest cannabis companies in the state of California, we pride ourselves in our compliance, professionalism, commitment to quality, and positive atmosphere.

Job Description
The Deliver Supervisor ensures that customers' orders are prepared and delivered in a timely and satisfactory manner, while being able to deliver exceptional customer experience. They supervise the delivery department and work with the fulfillment staff to receive orders from our online menu and fulfill quickly and accurately. They contribute to the daily operation of the delivery operation while providing the necessary support when needed to the rest of the business.

Duties and responsibilities
  • Opening/Closing Manager Duties
  • Cash Handling/Deposits
  • Communicate and enforce all current policies and procedures
  • Supervising Delivery Fulfillment associates and drivers:
    • Ensure that customers are serviced to Caliva’s standards as set forth in policies and procedures
    • Ensure all employees are up to date on all communication from management
    • All Employees are using product knowledge when servicing customers
    • Employees are fulfilling all job requirements and performing to standard
    • Breaks are being taken on time
  • Work with online menu and dashboard to receive orders
  • Ability to multi task by using multiple platforms and tools
  • Cash Management and ability to reconcile quickly
  • Learn and retain all information and FAQ’s of the delivery and pick up processes, menu items, and product knowledge of all menu items.
  • Respond to all online delivery chats in a timely manner
  • Adhere to all policies, procedures, and compliance regulations
  • Provide world-class customer service. 
  • Demonstrate professionalism and discretion.
  • Communicate daily specials to customers.
  • Support retail operations
  • Stays educated on new and existing product knowledge.
  • Ability to work in both a team and individual base environment.
  • Demonstrates flexibility, by adapting to changes in both priorities and work environment. 
  • Act as an ambassador of Caliva and the medical cannabis industry.
  • Maintain professionalism in your appearance, attitude and verbal communications.
Qualifications/Requirements
  • Must be 21 years of age or older
  • Must pass a background check with the San Jose Police Department
  • Must be eligible to work in the U.S
  • Basic tech and excel skills
  • Knowledge of basic cannabis laws.
  • Ability to maintain confidentiality.
  • Must be able to pass a background check conducted by the San Jose Police Department.
  • Must be reliable and dependable with a good work ethic.
  • Must be willing to work evenings, weekends, and holidays as needed
  • Must be able to adapt to a changing work environment.
  • Willing to cross-train in other areas as needed.
Location
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San Jose, CA
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