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Posted August 6th

.com Associate - Brisbane, CA

Brisbane, CA

Caliva

Employer

Caliva

Industry

Retailer, Distributor, and Production and Manufacturing

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Posted August 6th

.com Associate - Brisbane, CA

Brisbane, CA

Function

HR/Admin

Experience

Entry Level

Type

Full Time

About The Position
The .com Associate ensures that customers' orders are fulfilled in a timely and satisfactory manner, while being able to deliver an exceptional customer experience.
Caliva is your friendly and trusted cannabis brand. We believe in wellness options that work for your lifestyle; in boosting your spirits and seeking adventure; in motivating the mind, steadying the body and being inspired to create. A true seed to sale company; we cultivate happy plants and happy people and strive to provide California with dependable cannabis options. As one of the largest cannabis companies in the state of California, we pride ourselves in our compliance, professionalism, commitment to quality, and positive atmosphere. We stand by our promise of consistency, transparency, and accessibility as Caliva’s brick and mortar retail footprint continues to expand into new cities and is growing rapidly through our online pickup and delivery service.  

Join the Caliva team and become part of something exciting!

You are responsible for responding to customer inquiries/problems via phone, email, and chat. The .com Associate contributes to the daily operation of the delivery and customer pick-up department, while providing the necessary support when needed to the rest of the business.

What You’ll Do
  • Embrace and demonstrate alignment with Caliva Values – Integrity, Positive Energy, Bias to Action, Connectedness, Truth Seeking
  • Demonstrates excellent customer service by creating a welcoming and engaging environment.
  • Provides accurate, timely information in oral, written, and electronic communication to both customers and staff.
  • Communicates daily specials to customers.
  • Shows appropriate patience and implements strong problem-solving skills, while taking the initiative to address concerns/issues with customers and vendors.
  • Resolves challenging, time-sensitive issues, while maintaining customer confidence.
  • Stays educated on new and existing product knowledge.
  • Communicates to Managers as needed
  • Ability to work in both a team and individual base environment
  • Contributes to marketing communications.
  • Assist in keeping a sanitary and clean work environment.
  • Acts as an ambassador of Caliva and the cannabis industry.
  • Maintains professionalism in your appearance, attitude and verbal communications.
 What You Have
  • Must be 21 years of age or older.
  • Must possess a valid California Driver’s License.
  • Basic tech and excel skills.
  • Knowledge of basic cannabis laws.
  • Ability to maintain confidentiality.
  • Must be reliable and dependable with a good work ethic.
  • Must be willing to work evenings, weekends, and holidays as needed.
  • Must be able to adapt to a changing work environment.
  • Willing to cross-train in other areas as needed.
Working Environment
This position will work in an indoor environment with a controlled temperature, may be exposed to bright lighting and loud equipment, and may have to work overtime and weekends as needed.  Must be able to travel to other office locations. Environment can be incredibly fast-paced and ability to deal with high-stress situations is a must.

Job Requirements
  • Must be 21 years of age or older.
  • Must comply with all legal or company regulations for working in the industry.
  • Must be able to sit for extended periods of time, use hands and fingers for data entry for 8 hours or more, some lifting, squatting, bending, some pushing and pulling.
  • Must pass a background check including other requirements that may be city mandated.
Location
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Brisbane, CA
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