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Posted June 6th

Fulfillment Analyst

New York, New York

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Posted June 6th

Fulfillment Analyst

New York, New York







About Our Culture:

A committed team is (and always has been) the fuel that propels ByHeart forward. ByHeart is comprised of world-class doctors, seasoned formula experts, dedicated blendmasters, and passionate parents. Above all, we are people who believe in feeding freedom, which means all parents (including within the ByHeart family) have the very best health choices - whenever and wherever they need them. At ByHeart, we say people are our number one priority, but we want our actions to speak louder than our words: we offer a fully comprehensive benefits package to every employee on the team, plus flexibility to achieve personal work-life balance. Join us to empower parents with the very best nutrition choices for baby - from (even before) day one.

Reports To: Director of Fulfillment

Location: New York , NY

Start Date: ASAP

Role Description

ByHeart is looking for a Fulfillment Analyst will be responsible for partnering with our 3PL to deliver a high volume of our product to customers. This role will report to the Director of Fulfillment and will support the management of key 3PL relationships and work cross-functionally with other teams to ensure the right amount of product is at the right place at the right time.

Role Responsibilities
  • Partner with Customer Experience to ensure all shipping related issues are resolved, and manage any return destruction
  • Develop, and execute operations strategy to serve a variety of business models, customers, and markets
  • Streamline fulfillment operations for cost and speed
  • Co-manage relationship with our current 3PL, from oversight of day-to-day execution, including project management of compliance and/or other regulatory needs.
  • Manage all charge-back related processes and develop carrier resolution process
  • Manage all warehouse management systems inputs (WMS) through Engage
  • Drive KPI management and continuous improvement around on-time delivery, receiving, transfers, order fulfillment accuracy, compliance, inventory accuracy, secondary packaging, and process
  • Develop and refine all SOP's related to the fulfillment process and work to administer to the rest of the organization and 3PL partner

Skills & Qualifications
  • 3+ years relevant experience in global warehouse management, logistics and distribution with a successful track record of managing these operations
  • Experience working in CPG industry, via DTC and wholesale models
  • Experience with order management, cost performance and warehouse management systems and processes
  • Ability to successfully problem solve in a growing, dynamic environment, while maintaining discipline on key deliverables
  • Acute attention to detail and highly organized
  • Highly analytical and critical thinker
  • Effective oral and written communication skills, and the ability to work with internal and external partners.
New York, New York