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Posted April 20th

Social Media Response Specialist

Cincinnati, Ohio


Athletic Greens logo

Employer

Athletic Greens

Industry

Other

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Posted April 20th

Social Media Response Specialist

Cincinnati, Ohio

Function

Operations

Experience

Other

Type

Full Time

ABOUT US:


Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.

AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.

Our mission is to empower people to take ownership of their health.

THE ROLE:

We are looking for a Social Media Response Specialist to join our Customer Happiness Team. We're looking for someone who is self-motivated, skilled and an enthusiastic communicator who is passionate and also able to adapt to the brand voice and communicate with our social media followers. Also able to successfully navigate through a high-volume of critical (and often, shifting) needs.

WHAT YOU'LL DO:
  • Excellent knowledge of social media platforms including but not limited to Instagram, Twitter, and Facebook.
  • Identify and escalate issues appropriately to ensure rapid response to emerging trends and opportunities.
  • Engage directly with customers who contact us for questions or concerns regarding our amazing product.
  • Deliver timely, accurate, and thoughtful responses to our customers questions and requests.
  • Resolve customer inquiries quickly and effectively via social media based on the scope of work.
  • Excellent verbal and written communication abilities, including accurate typing and strong grammar skills.
  • Be understanding, utilize active listening, patience, empathy, and kindness to customers and teammates.
  • Ability to work well independently with minimal supervision, and within strong team environments.
  • Partner with Brand and Marketing teams to ensure each public response accurately represents our business, brand and value.

WHAT WE'RE LOOKING FOR:
  • Dietary supplement experience a plus.
  • Minimum of 3 years experience in a similar role.
  • Experience in managing public-facing communication.
  • Understanding of how to write in a 'brand voice'.
  • Strong customer service skills.
  • Excellent organizational skills.
  • The ability to thrive in a fast-paced environment with a consistent "can-do" attitude.
  • A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
  • Strong attention to detail and a proven ability to manage multiple work streams at once.
  • Exceptional interpersonal, written communication, and organizational skills.
  • A full life outside of work with personal passions and hobbies!

WHAT'S IN IT FOR YOU?
  • A 100% remote working environment, which has been implemented from day one.
  • An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
  • 90% premium coverage for top medical, dental and vision plans.
  • Employer paid short-term disability and life insurance.
  • A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
  • Paid maternity and paternity leave to allow you to spend time with your new family.
  • A monthly fitness class credit to support you on your health and fitness journey.
  • Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
  • A 401k plan with company-matching because life is an opportunity and we care about your future.
  • Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
  • The opportunity to work with passionate, high-growth, business-minded colleagues.
  • A brand new company laptop and a generous home-office budget so you can work your best.
  • Access to Athletic Greens product and swag items.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.
Location
Cincinnati, Ohio