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Posted February 24th

Distillery Guardian

Louisville, KY

Angel s envy

Employer

Angel's Envy - A Bacardi USA Company

Industry

Production and Manufacturing and Supplier

Founded

2010-01-01

View Full Profile

Posted February 24th

Distillery Guardian

Louisville, KY

Function

Marketing

Experience

Mid-Level

Type

Full Time

About The Position
Successful candidates must be eager to welcome and connect with visitors on a daily basis, functioning as the face of our brand. We need positive, hospitable, dependable, and team-focused individuals with a high level of customer service...
About the Role
This position reports to the Brand Home Operations Manager. Successful candidates must be eager to welcome and connect with visitors on a daily basis, functioning as the face of our brand. We need positive, hospitable, dependable, and team-focused individuals with a high level of customer service understanding and experience.

Distillery Guardians will be socially at ease with large groups of people, able to educate, excite and engage our guests while conducting distillery tours and product tastings. Distillery Guardians must also engage our guests in a retail environment, encouraging sales through education of the brand and relationship building.   

Key Accountabilities and Responsibilities
  • Ability to prepare and present a tour narrative as well as accurately answer questions on the history and production of bourbon whiskey, Angels Envy, and Lincoln Henderson’s Legacy that will educate and entertain our guests. 
  • Continuing the story of the brand by conducting educational and entertaining whiskey tastings. 
  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. This continues with excellent customer service while handling incoming phone calls and tour reservations. 
  • Ability to use the point-of-sale cash register system and handle sales transactions including cash and card transactions. 
  • Responsible for maintaining accurate inventory counts of all merchandise including receiving and inspection of items while maintaining attractive, organized, and well-stocked displays. 
  • Candidate MUST be S.T.A.R. certified or willing to become certified. Candidate MUST be certified or willing to become a certified Bourbon Steward through Stave and Thief. 
Measures of Success
  • Ability to work as a team member or independently. 
  • Ability to provide consistent tour experiences in line with the tour talking points. 
  • Ability to provide exceptional customer experience in the Brand Home and on tours. 
  • Ability to operate POS system and efficiently handle money. 
  • Ability to manage Brand Home inventory to support team goals. 
  • Ability to adhere to safety requirements both with Angel’s Envy peers as well as customers
Critical Experiences for Success
Desired Skills and Experience 
  • Excellent time management skills are a must for conducting tours that include a guest safety briefing, the life cycle of Angel’s Envy from grain to bottle and a tasting afterward.
  • Retail experience including the ability to maximize profits through suggestive selling, ensuring merchandise shelves are well stocked, and that all sales transactions are transacted through the cash register system. 
  • Ability to track accurate inventory, operate a touch screen tablet PC, and learn point of sale (POS) system software. 
  • Food and beverage, event, and/or tour guide experience is desired. Prior knowledge of distilled spirits is preferred.  
  • Outgoing and engaging personality who is articulate and charismatic. Creative thinker who is capable of managing change. 
Requirements 
  • Must be 21 years of age or older. 
  • Available to work a flexible schedule including weekends and evenings 
  • Proficient with public speaking, diction, and English grammar 
  • Solid verbal communication and interpersonal skills 
  • High school degree; Associate or higher studies of marketing or hospitality a plus 
  • Able to lift 50 pounds on a regular basis. Able to stand, walk, climb stairs, squat and bend as this position requires a combination of mobility throughout the shift. Able to stand for a long period of time. 
  • Basic daily light housekeeping duties will be a team effort. All Distillery Guardians will comply with state and county health departments guidelines for continual maintenance of a sanitary work area including customer facing areas, storage area, serving areas, and frequent courtesy checks in the lavatories to ensure a presentable clean environment. 
Our Ways of Working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire. We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul. We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of: our True Heart and Winning Spirit – both in our home markets and across the world.
Location
12
Louisville, KY
Function Details
  • Reports To Brand Home Operations Manager