Position Open - Posted Tuesday, October 9th 2018

eCommerce Manager

Emeryville California Mid-Level Full Time eCommerce

Quick Facts

  • Employment Type: Full Time
  • Salary Range:
  • Home or Centralized Office: Centralized
  • Reports to: SVP of Marketing


About The Position

REBBL eCommerce Manager
Located in REBBL HQ- Emeryville, CA

WHO WE ARE
REBBL is a fast-growing beverage company based out of Emeryville, California. We craft coconut-milk elixirs that are a reflection of our obsessive attention to ingredient purity, potency and authenticity.  We were born out of a conscious collaboration between global thought-leaders whose purpose was to address the malfunctioning global food system through a regenerative business model that respects, uplifts, and delights the world. What we aim to achieve will not come easily; this work takes serious grit. Our goal is to consciously grow a performance-driven, best-in-class team that is REBBL-hearted with passion, unrelenting drive, and mutual trust. We’re looking for someone extraordinary to join our tight-knit team.

COMMITMENT TO IMPACT
We are deeply committed to supporting human dignity through impact sourcing and supply chain integrity. 2.5% of our net sales go to Not For Sale—our co-founder and nonprofit partner—to help us create a future without human trafficking. Through initiatives with our grower communities, we strive to prevent trafficking before it happens, and in our efforts with Not for Sale, we support at-risk individuals and the healing of those who have been trafficked.
 
WHO YOU ARE
  • Entrepreneurial: energized and invigorated in a fast-paced, dynamic and lean  organization. Can be scrappy, resourceful and creative while also embracing and helping create the right process
  • Ready & willing to put all hands-on deck to tackle the nitty-gritty projects that keep our business flowing
  • Exceptionally organized
  • Analytical and able to derive clear learnings to help evolve/pivot plans based on ongoing learnings
  • Excellent at building relationships with customers and navigating through eCommerce hierarchies.  Persistent in finding the right person while nurturing relationships
  • Great sales ability
  • Team player; a great listener and communicator
  • Curious and creative; always bringing a creative, optimistic approach to challenges and never settling for the status quo
  • Strong, thoughtful communicator; can adapt to the brand voice across various social platforms and in all outward facing communications.
  • Strong sense of job ownership
  • Good problem-solver and trouble-shooter
  • Ability to manage multiple projects and projects across departments to ensure communications are consistent and integrated
  • Able to meet communicated schedules and deadlines
  • Passionate about supporting social and ecological justice and making a difference as well as about REBBL… and the work we do every day
Purpose
Our REBBL eCommerce Manager will lead all aspects pertaining to our online retail presence including direct to consumer and partnered (retailer online stores) channels. The ideal candidate will have experience in high-growth, entrepreneurial environments and can manage day-to-day details while driving overall strategy in conjunction with the sales and marketing team. Key responsibilities include:
 
●        Oversee management of all eCommerce channels 
o   Current owned channels (Amazon)
o   Partnered channels:  Online delivery services such as Instacart & Fresh Direct
o   Build for success on new channels (D2C/ online store)
 
Marketing
●        Work with Leadership Team, Marketing, and Innovation to help set eCommerce strategies and KPIs (Key Performance Indicators) and, critically ensure exceptional delivery against KPIs
●        Manage eCommerce related agencies
●        Work on analytics to develop ongoing learnings and compile monthly report to share with management, highlighting ROI
o   Navigate the ever-shifting world of eCommerce as well as our ongoing company learnings to help evolve eCommerce plans and pivot when necessary
●        Review economics (in addition to other learnings as well) of existing online business model and develop recommendations for future growth
●        Work with Marketing to maintain effective, cohesive, and engaging brand messaging across all eCommerce channels
●        Responsible for execution of marketing strategy on eCommerce; including web presence, monitor search results ranking on Amazon and Google, monitor and maintain Google Analytics integration and KPI tracking, and performing SEO/ SEM optimization
●        Find and secure like-minded eCommerce partners to help create a big statement on the web
●        Determine other eCommerce partners/consultants that are needed to strengthen our business
●        Partner with R&D and Marketing to determine the right product at the right time via testing
 
Amazon and Partnered Channels
●        Drive and monitor daily sales on Amazon 
●        Monitor feedback, rating, reviews and provide instant feedback to Customer support, Sales, Marketing, and Innovation team
●        Set up, manage, and optimize product listings across all eCommerce channels (including product title, descriptions, images, keywords, and other contents)
●        Manage A+ product pages
●        Oversee Amazon marketing and promotional tactics including AMS and AMG
●        Manage and resolve ad-hoc channel issues (including issues in system integration, product listing, etc.)
●        Manage existing relationship with agency Ideoclick and access resource needs
●        Work with Sales to execute and manage all promotions and campaigns across partnered channels
 
Future Channels
●      Partner with Marketing, agency, and vendor partners to launch a D2C platform hosted on Rebbl.co
●      Work with Operations and Supply Chain team to set up system to support D2C and review and access monthly web sales forecast
●      Work with Marketing to develop and execute a customer acquisition plan designed to maximize site traffic, enhance user experience, grow customer base and drive sales growth on Rebbl.co
●      Manage product inventory, images and content 
●      Analyze data, native dashboards, and custom reporting provided through eCommerce platform to understand how consumers are responding to and talking about REBBL
●      Monitor incoming customer inquiries on Rebbl.co and work with Customer Service to ensure optimal customer experience

Education, Skills and Experience
●      Bachelor’s Degree or above preferred
●      Experience with snack foods, beverage or CPG brands 
●      Experience in campaign marketing development, planning and execution
●      3-5 years in eCommerce management and operations experiences with Amazon Seller/Vendor Central, Shopify, Magento, or others
●      Knowledge of marketing strategy and planning within the D2C space
●      Working knowledge behind 3pl fulfillment 
●      Must be sales driven, detail oriented and have experience with analysis tools (Google Analytics and Google AdWords)
●      Have an understanding of web analytics, SEO/SEM, blogging, email marketing and CRM integration, and analytics
●      Skilled at collaborating with cross functional teams
●      Experience working with external agencies
 
If you absolutely LOVE natural and organic food/herbs/beverages, engaging with people, and sharing information on nutrition, health, and wellness you'll enjoy working at REBBL.

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REBBL

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