Position Open - Posted Monday, June 18th 2018

Director of Operations

New York New York Mid-Level Full Time Operations Tiny 8263

Quick Facts

  • Employment Type: Full Time
  • Home or Centralized Office: Centralized
  • Reports to: Renaldo Webb
  • Number of Reports: 1

About The Position

The Director of Operations will support top- and bottom-line growth through effective management of production, distribution and fulfillment, with a constant eye on margin expansion and customer experience. The Director will develop and maintain a metrics dashboard and regularly report on KPIs.

Areas of focus include:

  • Supply chain - inventory management, ingredient sourcing, packaging procurement
  • Production - procurement and production management and negotiations
  • Logistics - 3PL, vendor and courier identification, negotiations and ongoing communications
  • Quality Control - safety guidelines and product recall plans
  • P&L - costings, forecasting, analytics, metrics, reporting
  • Customer Service - troubleshoot customer complaints and issues


  • Set strategic initiatives for different areas of our supply chain - with a focus on fulfillment and logistics - while also working in the trenches
  • Own our relationships with our 3PLs, ensuring correct SOPs are followed and boxes arrive to our customers in perfect condition
  • Manage all of our logistics and packaging vendors, regularly searching for new options while re-negotiating pricing and contract terms
  • Oversee inventory management to ensure correct supply and ordering levels
  • Assist with procurement of ingredients and the opening of new production facilities as needed
  • Collaborate cross-functionally to launch new products and enhance customer experience
  • Develop, implement and facilitate processes that focus on achieving measurable improvements to inventory management, quality, fulfillment accuracy and on-time delivery
  • Track KPIs and conduct significant analytical and quantitative deep dives into supply chain data and customer feedback to help drive improvements across the company
  • Foster a culture of collaboration and team spirit, while directly managing our operations and customer service associates
  • Continually identify and develop talent, team capabilities, and growth


  • 4+ years of experience in an analytical consulting role or operations/logistics role, with at least 2 years in fulfillment and/or supply chain management
  • Experience in the natural/organic food space a big plus
  • Knowledge of Excel, Powerpoint, Google Sheets required; experience with ShipStation a plus
  • Start-up experience a plus, ideally at a tech-enabled consumer company
  • Bachelor degree in business administration or engineering; MBA a plus


  • A strategic thinker who can assess many options and prioritize the right ones for the company
  • Strong analytical skills, with an ability to process data and leverage it to influence critical business decisions and priorities
  • Proven leadership skills, with a knack for building, motivating and influencing cohesive teams
  • Exceptional relationship building skills with strong ability to influence others
  • Organizational agility and ability to shepherd projects through the organization
  • A collaborator who enjoys working in a cross-functional manner with other team members
  • An entrepreneur at heart who applies his/her experience in creative ways without hesitation
  • Someone who takes initiative, moves fast, and gets things done – and has fun while doing it!
  • Passion for PetPlate’s mission and a desire to be part of the solution to the pet food ecosystem


  • Competitive salary and stock options
  • Medical, vision and dental benefits
  • Cell phone reimbursement
  • A flexible vacation policy
  • Free PetPlate meals for your pet + discounts for friends & family


HQ: New York, NY