Position Open - Posted Friday, June 8th 2018

Customer Service Specialist

Seattle WA Mid-Level Full Time Sales Tiny 8020

Quick Facts

  • Employment Type: Full Time
  • Home or Centralized Office: Centralized
  • Reports to:


About The Position

Purpose:  The Customer Service Specialist is a key member of our Client Services team. From providing basic order information to researching complex concerns, strong skills in customer service, data entry, research, trouble shooting and resolution to help ensure all client needs are met and that exemplary service is provided with each interaction.  

 

Responsibilities  

  • Resolve customer inquiries via phone, email, and chat
  • Process orders, prepare correspondence and enter client orders with accuracy
  • Handle shipping, tracking and delivery inquiries
  • Research and resolve order related concerns.
  • Assist clients with Refer-A-Friend and Auto-Delivery requests and questions
  • Functions as liaison between Client Services and Resolution groups to ensure client needs are met
  • Client interaction via phone, chat and email
  • Other duties as assigned
 

Requirements and Qualifications  

  • Minimum 1 year experience in customer service resolving customer inquiries via phone, email and chat.
  • High school diploma or equivalent
  • Ability to work a flexible schedule including days, nights and weekends
  • 40+ WPM

 

Knowledge, Skills and Abilities

  • Strong phone contact handling skills and active listener, as well strong writing ability
  • Familiar with CRM systems for phone, email, and chat
  • Positive, customer focused with ability to adapt to different personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • Accurate and fast data entry skills
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Basic Microsoft Office Suite skills and computer skills
  • Self-starter who works independently and is self-motivated
  • Maintains a calm, tactful demeanor when dealing with difficult situations
  • Identifies additional tasks to be completed and willingness to assist others
  • Follows all procedures as detailed in client services operations policies and guidelines
 

Physical Requirements

  • Ability to sit for long periods of time, up to eight hours
  • Ability to work in front of multiple computer monitors for long periods of time, up to eight hours
  • Ability to use handset or headset for long periods of time, up to eight hours
 

Note:  At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

 



8020

Paula's Choice

HQ: Seattle, WA