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Posted December 12th

Customer Service Manager

Dallas, TX



Quintessential Brands Group



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Posted December 12th

Customer Service Manager

Dallas, TX








Full Time

About The Position
Quintessential Brands’ world-class portfolio of premium British gins, Irish creams and liqueurs, crafted Irish whiskeys and award-winning French vodka, cognac, and liqueurs offer impeccable credentials and unique provenance
OUR VISION: Inspired since 1761 by our founder Thomas Dakin, we are dedicated to distilling and crafting the world’s best alcohol brands.
OUR MISSION: To be a leading independent, international spirits business, respected for our enviable portfolio of premium brands, world-class manufacturing capabilities and unique spirit solutions for importers, distributors, and retailers. To maintain and build on our unrivaled heritage and expertise in the crafting of authentic brands and bespoke alcoholic beverages.  
CAREER OPPORTUNITY: Customer Service Manager of Quintessential Brands the Americas, Inc. (QBA)
REPORTS TO: Chief Executive Officer, QBA
BASIC FUNCTION: To coordinate and manage the complex services required to deliver the brands, products and services of Quintessential Brands from our distilleries and productions plants to our customers in North America.  The primary manager responsible for the conduct, quality and efficiency of physical route-to-market activities 
  • Coordinate the delivery of our products from our distilleries and warehouses to importers, import agents, distributors and retailers
  • Manage inventory in multiple warehouse locations
  • Produce ongoing forecast reports and inventory analysis
  • Supervise TTB filings, government registrations and other compliance functions
  • Manage relationships with importers and import-agents and supervise the services they provide, including logistics, licensing, invoicing, bonded storage, and inventory management
  • Assure our customers are as satisfied with our services as they are excited by our brands
  • Be the repository of our company’s reputation for sound business practices 
  • To be the open channel of communication between the sales force, our manufacturing facilities, corporate headquarters and our customers
  • Work with our customers to answer their questions, resolve their concerns and share their experiences. Satisfy their requirements 
  • Work with our import logistics partner in coordinating logistics from plant to warehouse or customer
  • Work with our warehouse partners in the management of our in-market inventory. 
  • Work with Quintessential Brands Central Services and our manufacturing facilities to assure the timely delivery of our products to our American customers. 
  • Work with our US based Accounting and Control group to assure that what we charge for our products and services is correct and reflective of our commitments to our customers 
  • Initiate filings for State and Control Board Brand registrations, filing price postings, submit new product for formula and liquid approvals with TTB 
  • Manage sample inventory and delivery
  • Prepare and circulate such reports that are necessary to document and communicate your activities
  • To be a partner in the successful management of QBG-Americas and to contribute your ideas and observations to the never-ending process of improving our customer services and perfecting our business practices 
  • BA in accounting, business, or computer science 
  • Five years’ experience in the US spirits industry in customer service or sales functions 
  • A working geographic knowledge of the US and its major markets
  • Basic knowledge of accounting procedures
  • Current knowledge of and measurable ability in Excel, Word and PowerPoint 
  • Excellent interpersonal and customer service skills
  • The extras that will make you even more special to QBG
  • Prior employment in an administrative capacity for a US importer or US import services company
  • Knowledge of the three-tier system, TTB and state alcohol regulations
  • Prior employment in an administrative capacity with a logistics company, freight-forwarder, consolidator or bonded warehouse
Good people skills and an open and pleasant personality are essential. Because of the many moving pieces that exists along the route to market an ability to evaluate complex variables and identify alternatives is required. A good Customer Service Director needs to be self-motivated, able to work effectively without immediate supervision and above all else like people and respect their needs.
We are a growing company and we are in search of associates who share our ambitions and who want to be a part of a dynamic organization committed to the integrity of its products and services and the satisfaction of its customers. QBG is not standing still and we want the members of our team to join us in always striving for a bigger and brighter future. Your skills will be respected and play a significant role in our assessment of your application. But your view of life, your abilities and your willingness to join with others in making every day an exciting journey into the future is just as important. 

LOCATION: Dallas Area
COMPENSATION:  Interview dependent. Includes health and life-insurance, retirement benefits and a bespoke incentive plan. 
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Dallas, TX
Function Details
  • Reports To Chief Executive Officer